Sales & Customer Support
Associate CSSC Back Office Engineer
Job Description

As our new Associate CSSC Application Engineer, IND, you'll be providing technical application engineering support for industrial pump selections and system configurations that ensure customers across the globe receive optimal, reliable solutions.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) team, you'll create impact by delivering accurate, timely technical recommendations that help industrial customers maximize efficiency and performance in their operations.

Your main responsibilities include:

  • Evaluate customer inquiries and provide technically sound pump and system selections for industrial applications
  • Perform hydraulic calculations, product sizing, and system analysis to recommend optimal Grundfos solutions
  • Collaborate with sales teams and customers to clarify technical requirements and resolve application challenges
  • Prepare and review technical quotations, ensuring accuracy in product specifications and pricing
  • Support the sales organization with technical documentation, drawings, and application guidance
  • Continuously develop product and application knowledge to stay current with Grundfos industrial offerings

What makes you a great fit

Above all, you're a technically curious engineer with strong problem-solving skills, a customer-oriented mindset, and a solid foundation in fluid mechanics or mechanical engineering. We'd also imagine that you are/have:

  • Bachelor's degree in Mechanical Engineering, or a related technical discipline
  • 1-3 years of experience in application engineering, or technical sales support
  • Proficiency in technical calculation tools and Microsoft Office; comfort learning new selection software

It's a plus if you also:

  • Experience with Grundfos products or similar industrial pump manufacturers
  • Working knowledge of SAP, CRM or ERP systems used in a sales support environment

Why you'll love working here

Day to day, you can look forward to:

  • Annual bonuses, health insurance and a strong focus on well-being activities.
  • Three days' additional paid leave for volunteering.
  • On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Join Grundfos, apply today!

Information at a Glance

Job details

Workplace:  Onsite Position
Job Location:  Jakarta, Jakarta Raya, Indonesia
Contract Type:  Full-Time
Employment Type:  Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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