Service Delivery Support Oceania

Purpose of the Job

As a Service Coordinator, you will be working within an established team who provide service administrative support to the Oceania service delivery team across Australia and New Zealand, and customers / stakeholders to ensure the efficiency and effectiveness of the overall Oceania service delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors.  Handling customer requests (phone calls, emails, orders etc.), applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, preparing quotes, organization and task management of technicians, partners, and contractors. This role will be based at our Luscombe office, located half way between Brisbane CBD and the Gold Coast in Queensland

Why Grundfos?

• Global values-driven organization
• Great team culture and positive work environment
• Wide range of employee benefits
• Access to extensive internal training with global career development opportunities

Responsibilities:

• Administrative support for all other service colleagues & contractors involved with the various Service processes
• Receiving calls via our TRIO call system
• Scheduling technicians for onsite work
• Spare parts selection and ordering
• Answering after sales service calls from customers and end-users
• Follow-up of completed open service orders, concerning faults, repairs and quotations
• Organising training courses, technician toolbox talks, etc.
• Investigate and raise customer credit requests
• Efficient communication with all customers, staff, dealers, and internal stakeholders
• Assist with administrative tasks for technicians
• Technical service report proof reading and writing, prior to issuing
• Monitor open service orders weekly and work with the responsible technician/department for appropriate action
• Flexible working arrangements with start and finish times to suit business needs

Skills and Experience Required:

• Work experience in a similar field is desirable
• Experienced in handling commercial and business support
• Communicative, independent, efficient, initiative-oriented, result-oriented
• Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other Office applications would be desirable
• Previous experience with pump technology or similar would be an advantage, but not essential
• Ability to work with processes and participate in projects
• Good communication skills both oral and written

More Information

If this sounds like you, please click the 'Apply' button to progress with your application.

We look forward to hearing from you.

Please note that we will only accept local citizens/permanent residency visa holders of the country.

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Grundfos is an Equal Opportunity Employer.