Service Delivery Support Oceania

Application Deadline: 
Location: 

Yatala, QLD, AU, 4208

Contract Type:  Full-Time
Working Hours:  38
Employment Type:  Regular

Purpose of the Job

As a Service Coordinator, you will be working within an established team who provide service administrative support to the Oceania service delivery team across Australia and New Zealand, and customers / stakeholders to ensure the efficiency and effectiveness of the overall Oceania service delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors.  Handling customer requests (phone calls, emails, orders etc.), applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, preparing quotes, organization and task management of technicians, partners, and contractors. This role will be based at our Luscombe office, located half way between Brisbane CBD and the Gold Coast in Queensland

 

Why Grundfos?

  • Global values-driven organization
  • Great team culture and positive work environment
  • Wide range of employee benefits
  • Access to extensive internal training with global career development opportunities

 

Responsibilities:

  • Administrative support for all other service colleagues & contractors involved with the various Service processes
  • Receiving calls via our TRIO call system
  • Scheduling technicians for onsite work
  • Spare parts selection and ordering
  • Answering after sales service calls from customers and end-users
  • Follow-up of completed open service orders, concerning faults, repairs and quotations
  • Organising training courses, technician toolbox talks, etc.
  • Investigate and raise customer credit requests
  • Efficient communication with all customers, staff, dealers, and internal stakeholders
  • Assist with administrative tasks for technicians
  • Technical service report proof reading and writing, prior to issuing
  • Monitor open service orders weekly and work with the responsible technician/department for appropriate action
  • Flexible working arrangements with start and finish times to suit business needs

 

Skills and Experience Required:

  • Work experience in a similar field is desirable
  • Experienced in handling commercial and business support
  • Communicative, independent, efficient, initiative-oriented, result-oriented
  • Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other Office applications would be desirable
  • Previous experience with pump technology or similar would be an advantage, but not essential
  • Ability to work with processes and participate in projects
  • Good communication skills both oral and written

 

More Information

If this sounds like you, please click the 'Apply' button to progress with your application.

 

We look forward to hearing from you.

 

Please note that we will only accept local citizens/permanent residency visa holders of the country.

 

If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: https://www.youtube.com/grundfos or on Facebook: https://www.facebook.com/GrundfosEngineering   

 

Grundfos is an Equal Opportunity Employer.

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.