Administration
Customer Service Apprentice
Job Description

🌟 Customer Service Apprentice

📍 Location: Warrington (Service Delivery Unit)
📅 Start Date: July 2025
🕒 Full-Time | Fixed-Term Apprenticeship – 37.5 hours per week

💼 Department: Service Delivery UK&I

🧑‍🏫 Reports To: Service Delivery Supervisor
🎓 Earn While You Learn: Level 3 NVQ in Business Administration

Are you passionate about helping people and eager to start a career in customer service? Join our supportive and dynamic team as a Customer Service Apprentice and gain hands-on experience while working towards a nationally recognised qualification.

🔍 What You Will Be Doing

  • Delivering excellent customer service via phone and email
  • Logging and managing customer queries and service requests
  • Processing service reports and arranging collections
  • Resolving invoice queries and escalating when needed
  • Maintaining accurate customer records in our C4C system
  • Supporting service teams with administrative tasks

🧠 What You Will Need

  • A minimum of a high school education
  • A passion for learning and delivering great customer service
  • Excellent communication and active listening skills
  • Patience, adaptability, and attention to detail
  • Confidence using computers and standard software packages
  • Strong attention to detail and organisational skills
  • Ability to stay calm under pressure and manage multiple tasks

 

 

🎯 What Success Looks Like

  • High levels of customer satisfaction
  • Clear and effective communication
  • Timely and accurate processing of service activities
  • Strong quote conversion rates

📈 What You Will Gain

  • A Level 3 NVQ in Business Administration
  • Real-world experience in a customer-facing role
  • Mentorship and support from experienced professionals
  • Skills in SAP, CRM systems, and service operations

🤝 Who You Will Work With

You’ll collaborate with:

  • Service Sales and Planning Teams
  • Front & Middle Office Coordinators
  • Internal and External Customers

🚀 Ready to Start Your Career in Customer Service?

Apply now and take the first step toward a rewarding future in customer support and business administration!

📩 Apply now and take the first step toward a rewarding career in business administration.

 

To find out more about Grundfos, please visit: https://www.grundfos.com/

 
Information at a Glance

Job details

Workplace:  Onsite Position
Job Location:  Warrington, Cheshire West and Chester, United Kingdom
Contract Type:  Full-Time
Employment Type:  Apprenticeship / Trainee
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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