Are you passionate about turning distribution related customer complaints into opportunities for logistics excellence? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Distribution Complaints Coordinator, you will be coordinating and resolving distribution-related complaints across the EMEA region, ensuring timely root cause analysis and driving continuous improvement in our logistics operations. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What will you be doing?

As a key part of the Group Logistics Operations EMEA team, you'll create impact by Driving measurable improvements in customer satisfaction and operational reliability by ensuring every distribution complaint is resolved efficiently and prevents recurrence.

Your main responsibilities include:

• Managing end-to-end handling of distribution and shipping complaints, from registration through investigation to resolution and closure
• Collaborating with logistics service providers, warehouses, and internal stakeholders to identify root causes and implement corrective actions
• Tracking and analyzing complaint data to identify trends, recurring issues, and opportunities for process improvement
• Coordinating with customer service, quality, and supply chain teams to ensure timely communication and resolution for affected customers
• Maintaining accurate complaint records and reporting dashboards, providing regular updates to the Director of Group Logistics Operations EMEA
• Supporting the development and implementation of preventive measures to reduce complaint volumes and improve delivery performance

What makes you a great fit?

Above all, you are a detail-oriented logistics professional with strong analytical and communication skills, capable of managing multiple stakeholders and driving resolution in a fast-paced supply chain environment. We would also imagine that you have:

• 3 to 5 years' of experience in logistics, supply chain, or complaints/claims management
• Strong analytical skills with proficiency in Excel and experience working with ERP systems (e.g., SAP)
• Excellent communication skills in English; additional European languages are a plus
• Proven ability to coordinate across multiple teams and external partners to drive issue resolution

It is a plus if you also have:

• Experience with complaint management tools or quality management systems
• Knowledge of transportation and distribution processes within EMEA markets
• Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma)

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com