Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our products? Then we have an interesting position in Grundfos for you. 

Grundfos is seeking a Service Technician. The Service Technician has the responsibility of delivering service products to customers. The goal is to maintain excellent service delivery by partnering with Service Sales Engineers in growing the Service business while working to strengthen the Grundfos brand position by exceeding market expectations. This position reports directly to the Head of Service & Solutions and will operate daily out of the Tacoma, WA facility. 

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

Your main responsibilities: 

• Diagnoses, repairs, reconditions and adjusts pumps and pump related equipment as required.
• Provide service-related technical support, technical advise and technical training to customers in the field and workshops for existing products and their applications.
• Deliver service sales leads to the Service Sales Engineers.
• Analyzes details in the databases to report on warranty and out of warranty product returns.
• Audit ASP.
• Attend training sessions as required.
• Tests, diagnoses, repairs, or replaces defective parts on pumps and pump components.
• Creates repair estimates and submits information to substantiate quotes and estimates.
• Prepare service reports and ensure that they are detailed with enough detail for service accounting needs.
• Travel to equipment needing repairs as instructed.

Your background: 

We imagine that you have: 

• The ideal candidate has a technical certificate, trade school, or equivalent in a technically related field is a plus.
• A minimum of 2 years of experience in the service industry or comparable environment.
• Previous working experience with pump or rotating equipment is highly preferred.
• A self-starter mindset with an ability to work independently with minimal supervision and can manage and prioritize multiple assignments.
• Strong customer service skills with an ability to interact effectively with customers, business associates, salesmen and engineers.
• Ability to understand mechanical/electrical systems is a plus.
• Previous experience with SAP is highly preferred.
• Knowledge of best practices and systems within the service environment.
• The ability to travel to customer sties as needed.

The starting pay for this position is $30.00/hour.  Actual pay will depend on skill set, experience, and location. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Tacoma, WA. 

What’s in it for you? 

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to or offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year. 
•  Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program. 
• Annual bonuses, parental support, internal well-being consultants and programs. 
• Access to the modern Grundfos Academy to pursue further both personal and professional development. 
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. 

Do you want to learn more? 

If you have questions or would like to know more about this position, please contact the recruiter, Andrea Micovic at amicovic@grundfos.com.

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”. 

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they enjoy working at Grundfos. 

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities. 

We look forward to hearing from you.