Are you passionate about delivering exceptional customer experiences and solving complex commercial challenges in a fast-paced service environment?

Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior CSSC Frontline Representative, you will be serving as the primary point of contact for customers, handling inquiries, orders, and technical support with expertise and efficiency while driving customer satisfaction and loyalty. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) team, you'll create impact by Delivering outstanding frontline support that strengthens customer relationships and drives commercial growth across Grundfos markets..

Your main responsibilities include:

• Handle complex customer inquiries including order management, pricing, product selection, and technical support
• Process and manage customer orders end-to-end, ensuring accuracy and timely delivery
• Identify cross-selling and upselling opportunities to drive revenue growth during customer interactions
• Mentor and support junior frontline representatives, sharing best practices and product knowledge
• Collaborate with sales, logistics, and technical teams to resolve escalated customer issues efficiently
• Contribute to continuous improvement initiatives that enhance service quality and operational efficiency

What makes you a great fit

Above all, you are a customer-focused professional with strong commercial acumen, excellent communication skills, and the ability to thrive in a high-volume service environment. We would also imagine that you have:

• 3+ years of experience in customer service, inside sales, or order management in a B2B environment
• Native Hungarian language skills, conversational level in English
• Strong proficiency in ERP/CRM systems (e.g., SAP, Salesforce) and Microsoft Office
• Excellent verbal and written communication skills with a solution-oriented mindset
• Demonstrated ability to manage multiple priorities and handle complex customer requests

It is a plus if you also:

• Experience in the pump industry, HVAC, or water technology sector
• Knowledge of supply chain and logistics processes
• Fluency in additional languages relevant to the market

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
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We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com