What’s the job about:

Are you passionate about delivering exceptional customer service and being the first point of contact in a dynamic, international environment? Join our team as a Front Office Agent and play a key role in supporting our internal sales operations while ensuring a world-class customer experience across multiple communication channels.

Key Responsibilities

As a Front Office Agent (French speaking), you will:

• Act as the first point of contact for customer inquiries via email, phone, live chat, and other digital platforms.
• Provide timely and professional responses to commercial and technical queries, resolving them within 20 minutes when possible.
• Create and manage service requests such as RFIs, RFQs, RFOs, and RFCs, escalating to the appropriate teams when necessary.
• Prepare accurate and tailored offers and quotations based on customer requirements.
• Track and follow up on quotations in line with sales guidelines and service level agreements (SLAs).
• Maintain and update customer data in SAP CRM.
• Manage order modifications including lead times, shipping conditions, and cancellations, in coordination with Sales, Finance, and Supply Chain teams.
• Promote the use of digital tools (e.g., MyGrundfos, Extranet) to enhance customer experience.
• Ensure compliance with local quality, environmental, health, and safety standards.
• Support ad hoc tasks and projects as assigned by leadership.

Your background:

• Associate’s or Bachelor’s degree in Customer Service, Engineering, or a related field, or 1–3 years of relevant work experience.
• Strong background in customer service and administrative processes.
• Familiarity with business structures, sales processes, and market needs.
• Proficiency in MS Office and CRM systems (preferably SAP).
• Excellent communication and interpersonal skills.
• Fluent in English and French (written and spoken).

Key Competencies:

• Positive, proactive, and adaptable mindset.
• Strong organizational and time management skills.
• Customer-focused with a results-driven approach.
• Ability to follow procedures and adapt to change.
• Analytical thinking and attention to detail.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

 Additional Information

If this role sounds like your next adventure, please press ‘Apply’!

If you want to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos or on our local pages.

We look forward to hearing from you!