CSSC Front Line Representative

The position has functional report to the Front Line Manager in Erkrath, Germany. You will be a part of our team located in Törökbálint and work close together with customers and colleagues in our team in Hungary and Germany. 

What is the job about?

Contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e., telephone, E-mail, live chat, instant messaging etc.  Provide first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.  Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.

Your main responsibilities:

•    Commercial and technical advice on Customer inquiries

•    Create tickets for own processing or for forwarding to the back office.

•    Create processed offers according to the description.

•    Track offers according to specifications (e.g., sales guidelines).

•    Follow up on Customer interactions within set SLA.

•    Provide standard pricing and delivery information.

•    Identify business opportunities and handover to external sales.

•    Create, delete, and maintain Customer contact data in the SAP CRM system.

•    Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.

•    Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.

•    Monitor Customer order changes and interaction with External Sales, Finance, and the Supply Chain.

•   Assist Customers with order progression and supply chain issues.

•    Handle order fulfillment tasks.

•    Provide order and delivery status to Customers.

•    Track returns and credit notes.

•    Record Customer complaints and requests for Customer product returns.

•    Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).

Your background:

We imagine that you have:

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key market needs to create a good Customer centric experience.
• Demonstrate working knowledge of SAP (CRM/SD), familiarity with MS Office applications.
• Fundamental Product and Application Knowledge (not essential).
• Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken German and English. French would be an asset. 
• Customer Service minded (seeks feedback, deliver high-quality work, sets high standards etc.)

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• Up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, Cafeteria, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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