Support Engineer Analyst

Job Purpose
The IS support engineer provides IS Onsite Services to Sales or Production Companies, normally 100+ Employees  
He/she is responsible for providing IS Onsite Services in additional sales companies/branches (typically 3 to 6) in other countries together with the local IT Buddy 
He/she supports IS applications/services, both Office and Production and performs Hardware Asset Management Lifecycle services    
Participating in local/regional IS projects e.g., Infrastructure Lifecycle changes and IT Security projects

Key Accountabilities / Responsibilities
•    Planning and executing Hardware Asset Management Lifecycle services at multiple Company's e.g., PC's, Tablets, Monitors, standard meeting room equipment, Phones, Printers etc. 
•    Order/Purchasing standard IT equipment 
•    Local responsible for IT Processes, Services, Infrastructure Equipment and possible local IT Contracts e.g., Phone Subscriptions 
•    Providing VIP and IS Partner support locally and in additional sales companies/branches 
•    Supporting standard IS applications/services and ensures Service availability locally and in additional sales companies/branches 
•    Responsible for IT Buddies in additional sales companies/branches 
•    Act as the prolonged arm for global IS colleagues at designated Company's 
•    Conducting IS trainings/knowledge transfer for business colleagues locally and for responsible companies 
•    Owner/Driving IT Security Culture locally and for responsible companies 
•    Participating in Duty Guard, if needed  
•    Supporting standard/Non-standard IS applications/services locally/regional 
•    Member of Regional CoE (Center of Excellence) groups e.g., Print, HAM, QE or Production Application Teams 

Required Minimum Qualifications
•    Technical education in IT or equivalent experience 
•    At least 4 years of relevant work experience. Experience with production IT is an advantage but not a requirement 
•    Fluent in English and in Chinese