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服务产品专家

Application Deadline: 
Workplace:  Onsite Position
Location: 

Suzhou, JS, CN, 215126

Contract Type:  Full-Time
Employment Type:  Regular

Senior Service Specialist

 

What is the job about? 

As a Senior Service Specialist, you will apply broad expert technical knowledge and after-sales service to the regional/global market for Grundfos supplied services and solutions. Responsible for maintaining and developing service programs for products, service centres and partners and troubleshooting methodology for new and existing products. Demonstrates high degree of understanding of customer needs. 

 

Your main responsibilities:

  • Provide senior level after-sales service technical expertise - at product and system/application level.
  • Create and provide service-related product training and technical support to customers and colleagues for new and existing products and their applications.
  • Develop Service deliverables in new product introductions
  • Analyse failure data and report findings to support corrective action activities
  • Life time Maintenance of Service Portfolio and Service Documentation including Service offerings

Your background

We imagine that you have: 

  • Experience managing defined processes within the service environment
  • Possess industry experience within a business environment; experience working in a large manufacturing environment with good understanding of the entire value chain
  • Most likely to have 5-6 years of relevant work experience before entering level besides formal education
  • Solid knowledge of the plans, processes and activities within the functional area in the service environment
  • Good ability to influence others and establish and maintain a broad network within the organisation.
  • Possess a great understanding of the relevant systems and regulations where applicable, for the service environment
  • English language skills for technical communication (Speaking / Writing) 

We look forward to hearing from you.

 

 

 

 

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Apply now »