The Service Parts Specialist providing first level support to internal Sales and Service. The support is centred around technical support related to Service parts for Grundfos Products. The Spare Part Specialist will be decision responsible for approval of new Spare parts creation and phaseouts based on existing Service Concepts for the given product range.
Your main responsibilities:
- First Level Support to Sales / Service via SAP CRM (CIC) related to Service parts portfolio for Grundfos Products.
- Product Portfolio Maintenance within Agile team. E.g. GRP Calculations, Master Data updates, Service Parts Phase-in and Out. Ad hoc minor Projects
- Service Parts Specialist process excellence E.g. Gatekeeper of the “Handbook for Spare Part Specialists” Training of internal colleagues. Process and workflow improvements.
Your background:
We imagine that you have:
- Bachelor’s degree or equivalent experience
- Relevant experience in technical support role
- Service mindset, practical knowledge through real-life service exposure or hands-on experience.
- Working experience with SAP
- Fluency in English (written and spoken)
- Experience within Service support, Service Product Management or Product development.
What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
- On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
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We look forward to hearing from you.