Service Engineer

Service Engineer, Singapore

What is the job about?

The Service Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer. You are responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with Team Leader to address customer  requests in an efficient and professional manner.

Your main responsibilities

• Makes a risk assessment for every task
• Reports matters related to Safety, Health and Environment
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS Failure Analysis System etc)
• Registers the identified product quality issues in the systems
• Assists in project execution – installation support, commissioning etc
• Executes the agreed maintenance services and SLA for service agreements
• Provides feedback of relevant information to the respective  stakeholders (sales and service sales PUs, operations etc including identified leads
• Prepares inputs  for quoting out-of-warranty repair
• Collects installed base information
• Continues learning and development to build up hands-on service capability
• Master the use of service tools and equipment
• Reports matters related to Safety, Health and Environment
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers

Your background:

        We imagine that you have:                          

• Technical education knowledge of electrical/mechanical engineering
• 3-5 years of work experience in the industry or comparable environment
• Experience with pump technology
• SAP experience will be beneficial
• Ability to participate in work with processes or projects within the service environment

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.