Service
Service Engineer
Job Description

Job Role Description

Job Purpose

Apply a technical broad and deep knowledge base and customer understanding across functional Service areas and/or units (eg. Onsite or workshop repairs)

Key Activities

  • Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in a field service and/or shop environment.
  • Identify the root cause of mechanical, electrical and systematic failures.
  • Provide advice to customers at pump and system/application level.
  • Carry out risk assessment before each job.
  • Maintain and operate machinery for tools (drill press, lathe and mills).
  • Conduct pump hydraulic tests, energy checks.
  • Pass on customer leads to sales.
  • Prepare quotes for out-of-warranty repairs.
  • Assist leaders by identifying and providing solutions to service and warranty concerns.
  • Write service / FAS reports.

 

Collaboration Partners

Sales Regions

Preferred Education

Associate's Degree or equivalent work experience

Critical Knowledge and Experience

 

  • Industry, market and business environment
  • Experience driving well-defined processes within the service environment.
  • Ability to lead minor processes or projects.
  • Ability to lead a well-defined business process within the service environment.
  • Most likely to have 5+ years of relevant work experience before entering level besides formal education.
  • Technical, functional and professional
  • Ability influence others and follow processes.
  • Some experience supporting key business initiatives.
  • Knowledge of best practices and relevant practices, systems in the service environment.

 

Position Specific Skills

  • Technical education knowledge of electrical/mechanical engineering
  • 5 years of work experience in the industry or comparable environment
  • Experience with pump technologySAP experience preferredAbility to participate in work with processes or projects within the service environment 

Posting, Reporting & Work Relations

Acts as a trusted advisor internally (Delivery Support, Service Sales, Sales PUs etc.) \ and externally (End users, Customers;  ASPs

Success Criteria

  • Number of Leads
  • Customer Satisfaction
  • Response time on works and reports.
  • FAS input accuracyLTI & hazard observation  
Information at a Glance

Job details

Workplace:  Hybrid (office and home-working)
Job Location:  Singapore, Central Singapore, Singapore
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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