Would you like to be part of a passionate team? Would you like to work in Planning & Order Execution department? Then we have an interesting position in Grundfos in Singapore.   this is your chance to join us as an Order Execution Coordinator!

What is the job about?

This role is primarily responsible for order execution of spare parts in the Asia Pacific & China region, ensuring a robust and efficient after-sales supply chain supporting distribution and handling of customer orders with focus on delivering as requested from customers in that region. This role will be working out of Grundfos office in Singapore and will be a part of a global team covering planning and order execution of spare parts in our distribution canters (GSI1, GPC3, GDS, SUS1) within Service & Solutions.

Your main responsibilities

Manage customer service requests in aftersales securing delivering of spare parts towards customers within Asia Pacific & China by being accountable for followings processes/tasks:

• Responsible for CIC tickets handling submitted by various stakeholders and ensuring timely resolution or escalation to meet customer service standards.
• Assist customers with order progression and supply chain issues to maintain customer satisfaction.
• Facilitate close collaboration and problem solving with CSSC, Global Logistics (GLOG) and forwarders in Asia Pacific/China – and globally.
• Manage the inbound process, resolve issues, and follow up with suppliers
• Analyse key performance indicators relating to order execution and identify root causes of failures – escalate when necessary.
• Participate in developing our supply chain through continuous improvements in collaboration within the DC team or with other Grundfos stakeholders.
• Participate in meetings within own team or stakeholders, and ad hoc tasks as defined by your line manager and/or functional teams.

Your background:

• Diploma/Bachelor’s degree, preferably in supply chain or logistics
• 0-2 years of experience in supply planning or distribution operations
• Knowledge of stock planning and/or supply chain operations is a plus
• Able to participate in & execute defined order execution/customer service processes
• Knowledge of SAP or equivalent ERP, from an order execution perspective is a plus
• Previous experience of working for/with a 3PL is a plus
• Knowledge of the courier express, and LTL transportation business would be useful
• Highly developed communication skills in English
• Strong computer literacy (Microsoft applications

We look forward to hearing from you.