Senior Coordinator, HR Service Center

What is the Job about

A fundamental for this position is a well-developed HR knowledge base within HR processes that covers Grundfos’ defined employee journey; I consider, I begin, I perform, I learn & grow, I change, and I leave. 

- Day to day HR operational contribution in ‘FRONT desk’ when global HR support is given to all Grundfos employees, managers, and HR Business Partners on how to handle HR tasks / HR processes, coordination of the HR tasks / HR processes between HR expertise areas and administration of well-defined HR tasks within Grundfos HR processes. 
- For the administration of tasks within compliance and GDPR rules different IT systems are used. 
- Compliance gatekeeper for the HR process RASCI and local labor law / regulation when supporting locally defined HR tasks in the ‘BACK office’ e.g., contract preparation, payroll and time tasks, master data management, learning administration, refund of learning costs or off boarding administration. Here It is expected to understand Grundfos business, the HR machine room and end-to-end perspective and responsible for influence end-to-end process for user satisfaction and continuous improvement.
- 70 % of the tasks are repetitive as they follow a defined procedure. Within this 70 % work duties are not difficult and with low complexity. Nature of communication is conveying information from one source to another. Common interaction with internal stakeholders on simple matters.
- 30 % of the ‘BACK office’ is handholding deviations to defined HR processes. Coordination with high complexity, contribute to decision making, stakeholder collaboration and stakeholder management in local projects for process improvement. Stakeholders within HR and outside HR.
- Follow up on deliveries and processes for the team. KPI’s are defined and monitored daily. 
- Supporter level and the role deliver under supervision, according to specific standards and guidelines.

Your main responsibilities
HR Operations and Administration
•    ‘FRONT desk’ (First point of contact) for HR globally in Grundfos; provide HR support and guidance to all employees working for Grundfos via answering phone and via requests coming via self-service solutions e.g. the HR Service Portal. Working in ‘FRONT desk’ requires a super user knowledge of different HR IT systems and a generic knowledge of Grundfos globally defined HR processes and tools and locally HR defined rules and processes as influencing others on how to use the tools systems are required.
•    ‘Back office’ task for countries supported by HR Service Center e.g. complexity of local labor law, size of country, accesses to local HR systems
o    Administration and coordination of HR activities defined by country in process description and workinstruction, tasks are within employee journey described above e.g. probation management, contract management, local masterda & reporting, payroll support, etc.
•    ‘Back office’ tasks can be administration and coordination of a global HR process e.g. Onboarding, Offboarding, Masterdata, Position Managemet, etc.

HR policies and processes
•    Contribute to defined projects in HR Services or in collaboration with Country HR in the country supported e.g. improvemnet of process documentation, defining new processes or workflows for HR collaboration and user centricity, improvemnet of requests and HR Service portal, optimizing service guidelines 
•    Define efficiency gains for process improvement.
•    Contribute to build up and maintenance of country specific and global HR knowledge base on HR Service portal.
•    Contibute to knowledge sharing between the global HR service centers
•    Compliance gate keeper noting differences from standard processes, influence for correct process and escalate if needed 
•    Follow up on end-to end deliveries and processes. KPI’s are defined and monitored daily. 

HR Relationship Management and Stakeholder Engagement
•    Support and guide on general HR communication to employees including company-wide announcements due to HR yearly cycle. Send by ONE HR.
•    Drive information flow to ‘FRONT desk’ for preparing the general communication send by ONE HR 
•    Follow up support to manager and employees on HR yearly cicle and defined HR tasks
•    Coordination with internal and external stakeholders on various HR topics
•    Responsible for building strong relationships with internal and external stakeholders to ensure coordination and alignment across the business on HR tasks and processes.
•    Other tasks assigned by manager
   
Your background
•    College or University Degree within HR, Organization or Legal / Labor law
•    Preferably 1-3 years’ experience within HR administration
•    Peferably experience from a shared services environment  
•    Solid knowledge of the tasks, processes, and activities within HR.
•    Preferably understanding of the relevant systems, local laws, and regulations where applicable,
for the HR area.
•    Experience working with streamlining, process improvement and efficiencies.
•    Experience and flair for working with HR systems (SAP, SuccessFactors, etc.) 
•    Language requirement: English fluent level.