Associate CSSC Application Engineer (Maternity cover mini 1 yr to max 2 yr) Industry Division, Seoul, KR 

What is the job about?

Apply subject matter knowledge with a limited degree of technical/business insight. Work across functional areas and may work under some degree of supervision.  Follow established procedures and guidelines to provide technical quotations, information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships

Your main responsibilities

• Deliver a high standard of Customer Service provision across all Customer touch points (telephony, mail, chat, and digital).
• Provide technical assistance to Customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc.
• Follow established scripts, guidelines, or checklists to answer routine customer quotation enquiries (via email, phone, or online discussion boards) and suggest or promote alternative products or services.
• Refer customers to published materials and secondary sources or escalate enquiries to more senior staff so that customer enquiries are answered accurately and promptly.
• Apply established procedures to solve technical problems through case management and follow up on the status of high-quality cases.
• Use databases or other computerized systems to maintain up-to-date customer records to track the volume, content, and outcomes of enquiries received and to access information, checklists, scripts, guidelines, and other materials to respond to customer enquiries.
• Register all activities with customers in the global CRM tool.
• Register and develop opportunities in the global CRM tool according to company guidelines.
• Any other reasonable responsibilities as requested, commensurate with the position

  We imagine that you have: 

• Degree or equivalent level, for instance in an engineering discipline    
• Good communication and collaboration mindset, able to interact well with people from different functions
• Fresh graduates are welcome to apply

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Provide four major social insurances to ensure employee protection
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.