Are you passionate about delivering the right spare parts solutions and ensuring seamless support for customers across the globe? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Spare Parts Specialist, you will be managing spare parts inquiries and driving efficient service processes, collaborating with colleagues and stakeholders worldwide to ensure customers receive timely, accurate support from our Suzhou office. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing
As a key part of the Industry SCM APAC & China team, you'll create impact by Ensuring reliable spare parts availability and expert technical support that keeps critical pump installations running for customers across the region.

Your main responsibilities include:
•    Handle and resolve spare parts tickets from customers and key stakeholders within defined response times
•    Navigate multiple systems and platforms (SAP, SharePoint, GPC, Grundfos tools) to identify correct parts and provide accurate information
•    Collaborate with internal teams including senior service specialists, service data technicians, and service product managers to solve complex inquiries
•    Coordinate with sub-suppliers for parts sourcing and technical data when needed
•    Support well-defined service processes and contribute to continuous improvement initiatives
•    Provide cross-team and cross-product support during peak workload periods and holidays

What makes you a great fit
Above all, you are a structured, detail-oriented professional with strong English communication skills, technical curiosity, and the ability to collaborate effectively across cultures while independently managing a varied workload. We would also imagine that you have:
•    Associate's Degree or equivalent work experience
•    Spare parts or service-related working experience in a similar operational role
•    Strong English skills (written and spoken), including technical terminology
•    Proficiency navigating enterprise systems and platforms such as SAP, SharePoint, Excel, and collaboration tools (Teams, Outlook)
It is a plus if you also:
•    Background in pumps, mechanical equipment, or industrial manufacturing
•    Experience working in cross-cultural, international team environments
•    Familiarity with service environment best practices and process-driven operations

Why you will love working here
We care! Day to day, you can look forward to:
•    A working environment built around your needs, with flexible hours, home working opportunities and parental support.
•    Annual bonuses, health insurance and a strong focus on well-being activities.
•    Three days' additional paid leave for volunteering in your community.
•    Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com