Sales & Customer Support
Senior Service Coordinator
Job Description

 

#LI-Hybrid

Grundfos Portugal is looking for a Service Coordinator within Service & Solutions Department

 

What do we offer?
The role is a great opportunity for an experienced Service coordinator.  

This role is responsible for handling customer´s requests (phone calls, orders etc.) and preparing simple quotes. Applying good professional knowledge, builds trust with customers, employees and contractors. Handling correspondence and other administrative matters including service contracts.        

 

What is the job about?

Main responsibilities are:

  • Administrative support for all other service colleagues and the different Service processes.
  • Follow-up of completed open service orders, concerning faults, repairs and quotations.
  • Organizing training courses, VCA toolboxes, etc.
  • Creating / changing customers related to the Benelux service.
  • Follow-up of invoice issues.
  • Provide work clothes for the mechanics, order PPE if necessary.
  • Making any kind of reports, translations, letters.
  • Report all service orders that have not yet been completed per week to the relevant responsible department and request that action be taken.
  • Keeping the security passports and keeping an overview of the security passports and diplomas

 

Your background?

We imagine you have:

  • Minimum education level 4, preferably a technical background or equivalent obtained through experience.
  • Local language and English in speech and writing.
  • Experience with pump technology is a plus
  • Communicative, independent, strong, initiative-oriented, result-oriented.
  • Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other Office applications
  • Ability to work with processes or participate in projects.
  • Some years of experience in a similar position


If this job sounds appealing to you, please send your resume by clicking on “Apply”. 
 

We look forward to hearing from you. 

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: www.linkedin.com/company/5195 or our YouTube channel: https://www.youtube.com/watch?v=zwY54t455CU.

 
Information at a Glance

Job Details

Application deadline: 
Workplace:  Hybrid Position
Job Location:  Paco de Arcos, Lisboa, Portugal
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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