Are you passionate about delivering exceptional customer experiences while driving sales performance in a technical, fast-paced environment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Senior Back Office Agent, you will be applying your deep product knowledge and customer service expertise to support sales teams, manage dedicated customer accounts, and ensure seamless order processing across multiple channels. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Commercial Back Office team, you'll create impact by collaborating closely with Key Account Managers, production planning, and logistics teams to deliver outstanding customer experiences that drive Grundfos sales growth..

Your main responsibilities include:

• Prioritise and process customer requests via email, phone, and Teams calls, maintaining accurate records in SAP and ensuring all SLAs are met
• Review, calculate, and issue customer quotations, selecting the right products based on quality, price, and delivery requirements
• Provide pre- and after-sales technical support, product education, and serve as a technical resource for junior team members
• Manage dedicated customer accounts in close collaboration with KAM and TKAM teams, identifying upsell opportunities and handing leads to external sales
• Coordinate with Production Planning, Shipping, Logistics, Supply Chain, and Quality departments to resolve order and delivery issues
• Handle and resolve customer complaints at first point of contact while collecting feedback to continuously improve the customer experience

What makes you a great fit

Above all, you are a technically minded customer service professional with strong communication skills, a collaborative mindset, and the ability to manage multiple priorities across cross-functional teams. We would also imagine that you have:

• Proven experience in a customer service or sales coordination role within a technical or engineering environment
• Strong knowledge of SAP SD module (Sales and Distribution) and proficiency in Microsoft Office
• Fluent English with excellent written and verbal communication skills;
• Bachelor's Degree or equivalent work experience in a relevant field

It is a plus if you also:

• Knowledge of pumps, pump systems, or engineering applications
• Additional language skills in Italian, French, or German

Why you will love working here

We care! Day to day, you can look forward to:

• Annual bonuses, medical insurance, and a strong focus on well-being
• Hybrid working policy with organized transportation or fuel cost compensation
• Company-provided meals at the canteen, covered by Grundfos
• On-site gym access and sports activities such as football, table football, and basketball
• Discounts on employee purchases of Grundfos products
• Long-term career development with regular dialogue and continuous learning opportunities

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!