What is the job about?

Handle customer service requests by phone and email. Manage orders, quotes, and invoices using C4C, S4C, SAP CRM, and other systems. Coordinate site visits and service operations, register contracts, and manage correspondence. Support the planning and administration of service activities while building trust with customers, employees, and contractors.

Your Main Responsibilities:

• Create and process work orders for technicians and Service Partners in S4C Service Management System.
• Handle after-sales service inquiries from customers via phone, orders, or tickets.
• Schedule and coordinate service operations and site visits for Service Engineers, Technicians and Service Partners.
• Monitor and follow up on open and completed service orders, including faults, repairs, and quotations.
• Prepare basic service quotations and invoice completed services.
• Provide administrative support to colleagues on service-related matters and processes.
• Contact customers or Service Partners as needed to gather feedback and improve workflows.
• Review and allocate ASP claims (hours, payments) to appropriate cost centers.
• Communicate efficiently with customers, staff, Service Partners, and internal stakeholders.

Your background:

• Preferably at least 2 years of work experience in related field
• Experience supporting commercial and business functions
• Prior technical and/or service experience is beneficial
• Knowledge and experience with systems and software including SAP, CRM, and Office applications are advantageous
• Communicative written and spoken English skills
• Ability to work with processes

Additional attributes include:

• Effective communication and relationship-building abilities
• Initiative and results orientation
• Teamwork skills
• Problem-solving approach
• Orientation towards customer needs

What’s in it for you?

What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

• Hybrid work system; up to 3 days’ paid leave for volunteering
• Annual bonuses, health insurance 
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

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We look forward to hearing from you.