Service Manager

Application Deadline: 
Location: 

Poznan, PL, 62-081

Contract Type:  Full-Time
Working Hours:  40
Employment Type:  Regular

Service Manager

Would you like to play a key role in making service business in Poland really successful, leading  proven service delivery team and working together with after sales teams to present our customers the best service offerings on the market? If your answer is yes, then this is a job for you.
In this position you will have the responsibility to drive profitable service operations  by understanding the business and in the same time achieve high customer satisfaction by understanding customer needs. You will be working closely with after sales to present a rich service portfolio for our customers and in the same time will be leading your own delivery team.

What is the job about?

  • You will implement the detailed service strategy and operational roadmap for your area of responsibility, supporting the agreed Regional Service Delivery strategy,
  • In alignment with Service Delivery Support functions, you will ensure that the Country deploys a customer-centric and efficient delivery model and provide feed-back on service operational related KPIs and sales targets,
  • Maintain,  optimize and develop the Authorised Service Partner network in alignment with after sales and Sales Divisions 
  • You will be responsible for short-term plans, budgets and investments plans being created and delivered within the agreed organizational frames of reference,
  • You will be responsible for the Country Service Delivery Capacity Cost, efficiency and utilization of the local workforce,
  • To  deliver a first-class service to exceed the expectations of our customers while ensuring efficiency and added value,
  • You will be responsible for developing teams of highly-skilled service staff and assure proper level of competence within ASP network,
  • You will build a strong partnership with Sales and Service Sales Divisions, Finance and Operations throughout your area of responsibility and facilitate collaboration between Sales and Service teams, thus contributing to a positive customer experience,
  • You will be responsible for executing a price policy for service offerings and spare parts/kits in accordance with the requirements of the  Sales and after sales PUs,
  • It will be your task to maintain strong relationships with customers, service partners, end-users, suppliers, local communities and other important relevant stakeholders in the area of responsibility,
  • You will create a framework within the area of responsibility that ensures systems, processes and procedures conform with the established concepts of Service Excellence and global processes and tools,
  • You will be jointly responsible for ensuring the team meets and exceeds the appropriate employee satisfaction/motivation metrics.


What do you need to apply?

  • You have at least 3 years of experience in managing a service business in a multinational company, 
  • You have gained experience developing and implementing overall operating processes, preferably within the service environment,
  • You have strong leadership skills, and gained experience in leading a team preferably within a service environment,
  • You have a commercial mindset, so you are able to understand the business, bringing profit to the company and in the same time achieve a high customer satisfaction rate by understanding customer needs,
  • You have a technology background, and you are eager to work on this field,
  • You have strong communication and stakeholder management skills, and you are capable of  communicating with high level of the organization on a regional level,
  • If you have experience in managing a workshop that would be a great plus,
  • Service sales experience would be a great advantage,
  • Having worked with SAP/SAPCS is a great plus.


Additional Information

If this job sounds appealing to you, please send us your resume and motivation letter by clicking on ‘Apply’. 

 

We look forward to hearing about you.

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.