CSSC Back Office Engineer

Back Office Engineer

Are you interested in working at a market leading multinational company? At Grundfos, we develop, produce and sell some of the worlds’ most efficient and energy saving pumps and pump solutions across the globe. We help our customers save natural resources and reduce climate impact. 
With us, you will be part of an international workplace where innovation, collaboration and development are front and centre in everything we do. Grundfos is financially independent, stable company, where next to our customers, employees are also number ones for us. Grundfos provides free professional training and personal development opportunities in an international environment.

What is the purpose of the job?
 

As a Back Office Engineer you will apply broad expert knowledge to provide accurate, timely, and advanced technical quotations, information, advice, and assistance regarding the organization’s products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships. 

Support sales team in terms of project registration and CRM quotation approve workflow maintenance.

What is the job about?
 

• You will prepare technical and commercial offers for the products offered, mainly for the water utility segment, for: end customer, contractor, distributor and sales engineers 
• You will cooperate with design offices in the field of selection and technical solutions
• You will participate in facility and technical meetings at construction sites and in design offices
• You will be responsible for conducting technical training, representing the company at fairs
• You will be responsible for configuration of new products using available tools, mainly SAP Logon
• You will be cooperation with factories using available tools, mainly SAP CRM
• You will communicate with customers and clients (via email, phone, or online discussion boards) to answer their quotations enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services
• You will register all activities with customers in the global CRM tool
• You will ensure customer master data is updated on portfolio of customers under their responsibility.

 
What do you need to apply?
 

• You have diploma or degree in engineering and technical field
• You communicate both in oral and written English and Polish
• You have solid knowledge at MS Office & SAP & CRM
• You are self-driven with ability to prioritize tasks based on set objectives
• Ideally, you have 3-4 years of relevant work experience 
• You have experience within Customer Service Unit
• You are able to lead processes or projects, you have the ability to lead a business process within Customer Service Unit
• You possess a great understanding of the relevant systems, local laws and regulations where applicable, for the Customer Service Unit.         

Location
Poznan, Warsaw, Katowice
 

Additional Information
 

If this job sounds appealing to you, please send us your English resume by clicking on ‘Apply’. 

If you want to dig deeper into the Grundfos universe, please visit us on Linkedin or Youtube or on our local pages.
 

We look forward to hearing from you.