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As our new System Engineer, Unified Communication (UC), you will be providing second-level technical support for unified communications and contact center platforms, ensuring high availability through proactive monitoring, structured troubleshooting, and continuous improvement of operational processes. 

What you will be doing

As a key part of the IS Infrastructure Services & Operations team, you'll create impact by Ensuring stable, secure, and reliable communication systems that connect Grundfos employees and customers across the globe..

Your main responsibilities include:

• Provide second-level technical support for contact center and unified communications solutions, troubleshooting and resolving incidents in complex environments
• Monitor UC and contact center systems proactively to identify and prevent issues, ensuring high service availability
• Perform maintenance tasks including configuration adjustments, hardware testing, and platform updates
• Document support cases, solutions, and troubleshooting steps to build and maintain the team knowledge base
• Escalate complex issues to specialized technical teams and collaborate across IS support groups for cohesive system support
• Contribute to automation initiatives, security practices, and cross-team knowledge sharing to drive consistent service delivery

What makes you a great fit

Above all, you are a structured and independent technical problem solver with solid enterprise IT operations experience, a strong understanding of unified communications technologies, and a collaborative mindset for cross-team support. We would also imagine that you have:

• 3–4 years of enterprise IT system engineering or operations experience with hands-on incident resolution and problem management
• Knowledge of unified communications and cloud contact center technologies, IT architecture principles, and platform standards
• Understanding of IT service management processes (ITIL) and compliance awareness
• Proven ability to perform structured, independent technical troubleshooting in complex environments

It is a plus if you also:

• Associate's or Bachelor's degree in Electronics and Communications Engineering, IT, Computer Science, or a related field—or equivalent experience
• Hands-on exposure to UC/contact center platforms such as Genesys, Five9, NICE, or Avaya

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com