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SAP CRM Application Analyst

Application Deadline: 
Location: 

Pasig City, PH, 1605

Contract Type:  Full-Time
Working Hours:  40
Employment Type:  Regular

About the Role

 

  The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects

 

Key Accountabilities and Responsibilities:

 

Application Support

  • Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests

Ticket Analysis

  • Responsible to analyse the tickets and identify the Root Cause

Training

  • Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system

Project

  • Limited support of projects under the supervision of Application Consultant

 

Key Success Factors:

  • Overall Customer Satisfaction for support – measured globally (covers user/super user satisfaction)
  • Excellent cooperation with colleagues with IS Information Solutions

 

Required Minimum Qualifications:

  • 2-3 years of experience are needed:
  • University Master degree preferable in – Sales Business
  • Experience with SAP CRM is Mandatory in the following Areas:
  • CRM Sales (Account, Activity, Opportunity, Quotation)
  • CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
  • Experience with SAP C4C will be considered in the evaluation
  • Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
  • This experience has to come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
  • International experience from either previous jobs in Global oriented Companies or from similar experience through consultancy assignments are mandatory
  • Competencies:
  • We are looking for candidates that share the Grundfos Values, are holistic, not too selfish, is a Team player, that takes responsibility and ownership, and are used to work in a Matrix organization.
  • Candidates with long SAP Background that are looking for a future with support assignments are also relevant. In this case an introduction Roadmap will be defined

 

We look forward to hearing from you.  

 

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: www.linkedin.com/company/5195 or our YouTube channel: www.youtube.com/watch?v=zwY54t455CU 

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Apply now »