IPT Systems Engineer Consultant

Application Deadline: 
Location: 

Pasig City, PH, 1605 Bjerringbro, DK, 8850

Working Hours:  40
Employment Type:  Regular

About the Role

 

The main purpose of the role is to administer, organise, configure, and troubleshoot the IP telephony infrastructure of Grundfos.

 Key Activities:

  • Directing system administrative tasks and technical troubleshooting
  • Directing root cause analysis for incidents and problems
  • 2nd and 3rd level incident and problem handling
  • Configuring and troubleshooting SBC gateways
  • Configuring and troubleshooting Skype for Business and Microsoft Teams
  • Configuring and troubleshooting Contact Centers
  • Thorough, broad, and technical foundation with insight in IT in general
  • Able to troubleshoot technical issues with a structured and systematic approach and with minimal assistance
  • High quality of level 2 and 3 incident and problem handling
  • Thorough configuration, maintenance and administration of IPT infrastructure
  • Quality output and focused involvement in projects and initiatives

 

 Qualifications and Skills Required:

 

  • Bachelor’s degree in any IT related courses
  • 5+ years of experience in VOIP / IP telephony obtained in a large enterprise environment is good to have
  • A customer-oriented and service-minded person, always thinking about the user’s satisfaction with the help you are providing

      Competencies

    • Direct projects through all phases, from development and proof of concept, to delivery and user acceptance testing
    • Able to troubleshoot large scale IT solutions with a focus on VOIP/IP-telephony
    • Hands-on experience in configuring and troubleshooting UC platforms, such as Skype for Business, Microsoft Teams, and SBC gateways
    • Familiarity with Azure and other cloud solutions
    • Highly knowledgeable with different programming languages especially with SQL
    • Knows how to operate a contact center environment
    • Change-oriented, keen to learn and test new technologies
    • Can work in a time-sensitive situation and meet tight deadlines
    • Good English Communication Skills (written and oral)
    • Experience in the management of IT projects
    • Must have good presentation, workshop facilitation and interpersonal skills
    • Should be confident in communication with senior colleagues within the business
    • Develop deep understanding and empathy for our customers and internal staff
    • Ability to work with limited to no supervision
    • The candidate should be willing to work flexible hours, including evenings and weekends

 

 More Information:

 

If this sounds like you, please click the 'apply' button to progress with your application.

 

We look forward to hearing from you.

 

If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: http://www.youtube.com/grundfos  or on Facebook: https://www.facebook.com/GrundfosEngineering 

 

 

Grundfos is an Equal Opportunity Employer.

 

Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.