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Global Service Desk, Support Engineer

Application Deadline: 
Location: 

Pasig City, PH, 1605

Contract Type:  Full-Time
Working Hours:  40
Employment Type:  Regular

Purpose of the Job

Responsible for providing a positive and professional customer service experience for the 1st line support and resolution of computer incidents and service requests. 

 

Through the use of documented Global IS processes including incident management, service request management, problem management, and change management, the IS Support Engineer provides best in class, support solutions to ensure consistency and reliability of support services.

 

Why Grundfos?

  • Global values-driven organization
  • Great team culture and positive work environment
  • Wide range of employee benefits
  • Access to extensive internal training with global career development opportunities

 

Responsibilities:
The major tasks for the Support Engineer include but are not limited to the following:

  • Interact with Grundfos computer users with a professional, positive customer service attitude
  • Support all IS Solutions documented in the Global IS Service Catalog
  • Accurate and timely recording of all incidents, service requests, and requests for standard changes
  • First-line support, troubleshooting, and resolution of all incidents, service requests, and requests for standard changes
  • Provide information and assist in the creation of knowledgebase articles for use by all IS Support personnel and end-users
  • When required, assist in root cause analysis of documented problems
  • Recommend changes to procedures within the IS Service Desk to improve service delivery

 

Required Minimum Qualifications:

  • You have at least 2 years experience from a similar position
  • Information Technology, Computer Science, Computer EngineeringDegree or equivalent work experience
  • The following IT Certifications are a definite advantage: CompTIA A+; CompTIA Network+;Microsoft Certifications, (e.g. MTA/MOS/MCSE);ITIL certifications
  • Experience in a Service Desk/Helpdesk/Call Center environment is a plus
  • Experience with ServiceNow ticketing tool, mobile devices, Android, Windows, and iOS operating systems a plus
  • Demonstrated experience with MS Office 365 Products (Word, Excel, PowerPoint, SharePoint) and MS Operating systems (Win7/8/10)
  • Familiarity with support of SAP applications a plus
  • Knowledge within ITIL will be an advantage
  • The right candidate demonstrates accountability, collaboration, customer centricity, service-mindedness, and good communication skills.
  • A high degree of self-motivational and self-dependence is a must

 

More Information

If this sounds like you, please click the 'Apply' button to progress with your application.

 

We look forward to hearing from you.

 

If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: Youtube Channel | Facebook Page  

 

Grundfos is an Equal Opportunity Employer.

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Apply now »