Are you passionate about ensuring seamless order processing and delivering exceptional service that keeps customers satisfied from quote to delivery? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Digital Orders & Interaction Junior Specialist, you will be supporting the full sales and fulfillment cycle by validating orders, coordinating with cross-functional teams, and driving accuracy in every step — from quotation to invoicing and post-shipment resolution. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This role will support North America market and will work on a night shift: 9pm to 6am PHT.

What you will be doing

As a key part of the Digital Orders & Interaction team, you'll create impact by Ensuring operational excellence across the order lifecycle, directly contributing to on-time delivery, customer satisfaction, and continuous process improvement..

Your main responsibilities include:

• Validate quotations, purchase orders, and customer documentation, verifying tax, pricing, discounts, product availability, and ship-to details before creating sales orders and releasing them for fulfillment
• Support equipment selection, pricing, and quotation preparation via email, phone, and chat to deliver a responsive customer experience
• Monitor order ETAs and tracking details, manage inventory reservation contracts, and maintain the inventory constraint tracker to ensure timely delivery
• Handle post-shipment concerns including returns, refunds, shipment disputes, credit and rebill, and write-offs while collaborating with Collections to escalate aging cases
• Coordinate with Sales, Delivery, Logistics, and Operations stakeholders to streamline workflows, minimize errors, and identify opportunities for process improvement
• Create and extract invoices and review customer accounts for accuracy to ensure all requests and changes are processed correctly

What makes you a great fit

Above all, you are a detail-oriented professional with strong organizational skills, a customer-first mindset, and the ability to manage multiple priorities across a fast-paced order management environment. We would also imagine that you have:

• 1+ year of experience in order management, sales support, or a related back-office operations role
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office, particularly Excel
• Strong attention to detail with the ability to validate complex order and pricing information accurately
• Excellent written and verbal communication skills for cross-functional coordination and customer-facing interactions

It is a plus if you also:

• Experience with CRM or order management platforms such as Salesforce or Oracle
• Familiarity with supply chain, logistics, or inventory management processes
• Background in continuous improvement or process optimization initiatives

Why you will love working here

We care! Day to day, you can look forward to:

• Hybrid Working Arrangement
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com