Are you passionate about delivering exceptional customer experiences while managing complex order processes in a fast-paced manufacturing environment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new IND CSSC Order Management Representative, you will be serving as the first point of contact for customer inquiries, managing the full order lifecycle from quotation to fulfillment, and ensuring seamless coordination between customers, sales teams, and supply chain partners. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing
As a key part of the Industry CSSC Order Management team, you'll create impact by Driving customer satisfaction and operational excellence by ensuring accurate, timely order processing and proactively identifying opportunities to improve how we serve our customers.

Your main responsibilities include:
•    Provide first-contact resolution on customer inquiries and process quotations, order entries, and related business transactions in SAP
•    Manage customer order changes including lead times, shipping conditions, quantities, cancellations, and coordinate with External Sales, Finance, and Supply Chain
•    Create and manage tickets (RFIs, RFQs, OEW, CIC Logistics) to document, track, and route inquiries to relevant teams within service level agreements
•    Maintain customer and contact master data in SAP CRM, resolve missing order data, and ensure executable orders at point of entry
•    Record customer complaints, handle product return requests, and promote digital tools such as GPC, MyGrundfos, and Extranet
•    Identify business opportunities for sales teams and internal process improvement opportunities

What makes you a great fit
Above all, you are a detail-oriented customer service professional with strong SAP knowledge, proactive problem-solving skills, and the ability to build trusted relationships with both internal and external stakeholders. We would also imagine that you have:
•    Minimum 2-3 years of relevant customer service or order management experience, ideally in a manufacturing environment
•    Working knowledge of SAP (CRM/SD) for order processing and customer data management
•    Proficiency in MS Office applications
•    Excellent written and spoken English with strong communication and relationship-building skills

It is a plus if you also:
•    Fluency in Mandarin speaking
•    Fundamental product and application knowledge (e.g., interpreting type keys, identifying pumps, spare parts, kits, or motors)
•    Vocational certificate or Associate's Degree in a related field

Why you will love working here
We care! Day to day, you can look forward to:
•    A working environment built around your needs, with flexible hours, home working opportunities and parental support.
•    Annual bonuses, health insurance and a strong focus on well-being activities.
•    Three days' additional paid leave for volunteering in your community.
•    Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com