Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.

Your main responsibilities:

• Evaluates complex enquiries from customers and Grundfos external sales. Providing technical assistance to customers regarding product sizing, application, system and solutions to ensure the functionality of the solution in practice within the required time frame, ensuring compliance to technical and commercial specifications.
• Conduct technical research, application analysis and apply automaton on costing for standard and non-standard equipment and accessories.
• Maintain engineering data, forms, and procedures. Write technical reports and develop internal sales training materials.
• Follow up on Customer interactions within set Service Level Agreements (SLA).
• Coordinate with subcontractors and suppliers to gain pricing and technical data as per tender requirements.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues.
• Identify business opportunities and handover to external sales.
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Assist and coordinate technical training for Front Line staff.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available. 
• Participate in occasional tandem visits with external sales for technical discussions with customers.
• Support with ad hoc tasks defined by leadership.

Your background:

• Bachelor’s Degree in Mechanical Engineering or 2-5 years of experience in pump sizing, selection, and aftermarket sales. Knowledge of various pump types and market experience. Fresh graduates are welcome to apply.
• Previous experience within pump industry or customer services. Relevant administrative experience, organizational skills & accountability with the customer.
• Experience in VBA, Python, or other scripting languages.
• Strong understanding of automation technologies and tools.
• Excellent problem-solving and analytical skills
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.  

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. 

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We look forward to hearing from you.