Digital & IT
Application Consultant, CRM
Job Description

As an Application Consultant, CRM, you will play a key role in innovative projects, overseeing the design, development, implementation, testing, training, and post-go-live support of CRM solutions. You will also provide Level 3 support for escalated issues, ensuring the stability and effectiveness of our CRM applications.

Your main responsibilities:

Application Support

  • Resolve tickets escalated from Level 2 support, including system bugs, complex service requests, and change requests.
  • Provide expert troubleshooting and solutions for critical application issues.

Ticket Analysis

  • Analyze support tickets to identify root causes and recommend preventive measures.

Training

  • Deliver Super User training for various projects, ensuring effective knowledge transfer and user adoption.

Project Delivery

  • Lead the design, development, testing, training, rollout, and aftercare phases of innovation projects within the Delivery Area.

Line of Expertise

  • Serve as the Process Owner for designated Lines of Expertise within the Delivery Area.
  • Collaborate with business stakeholders to identify and implement optimal solutions for users and customers.

Your background:

  • 5-6 years of experience are needed:
  • University Degree preferable in – Sales Business
  • Experience with SAP CRM is Mandatory in the following Areas:
    • CRM Sales (Account, Activity, Opportunity, Quotation)
    • CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
  • Experience with SAP C4C will be considered in the evaluation
  • Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus.
  • This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
  • International experience from either previous jobs in Global oriented Companies or from similar experience through consultancy assignments are mandatory
  • Must demonstrate knowledge and understanding of the specific SAP modules.

 

Do you want to learn more?

 If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

 

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

 

 We look forward to hearing from you.

 
Information at a Glance

Job Details

Workplace:  Hybrid (office and home-working)
Job Location:  Pasig City, National Capital Region, Philippines
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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