Digital & IT
Application Analyst, CRM
Job Description

The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.

Your main responsibilities:

Application Support

  • Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests

Ticket Analysis

  • Responsible to analyse the tickets and identify the Root Cause

Training

  • Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system

Project

  • Limited support of projects under the supervision of Application Consultant

Your background:

  • 2-3 years of experience are needed
  • Degree preferable in – Sales Business
  • Experience with SAP CRM 7 is Mandatory in the following Areas:
    • CRM Sales (Account, Activity, Opportunity, Quotation)
    • CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
    • Experience with SAP C4C will be considered in the evaluation
    • Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
  • This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
  • International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory

 

Do you want to learn more?

 If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

 

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

 

 We look forward to hearing from you.
Information at a Glance

Job Details

Workplace:  Hybrid (office and home-working)
Job Location:  Pasig City, National Capital Region, Philippines
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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