The Field Service Engineer is responsible for the execution of the repair and maintenance work, as agreed with the customer.

He/she Is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer´s requests in efficient and professional manner.       

What is the job about? 

• Makes a risk assessment for every task;
• Reports matters related to Safety, Health and Environment;
• Disassembles, inspects, trouble-shoots, repairs and replaces parts , reassembles pumps, pump systems and accessories in a field service;
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc);
• Registers the identified product quality issue in the system;
• Assists in project execution – installation support, commissioning etc;
• Executes agreed maintenance services and SLA for service agreements;
• Provides feedback of relevant information to the respective  stakeholders (sales and service sales PUs, operations etc including identified leads;
• Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation, where there is the case;
• Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the markets served by ASPs;
• Provides technical support to ASP upon need, in the markets served by ASPs;
• Manages complex projects execution;
• Provides input for the content of the maintenance contracts;
• Makes complex root cause analysis on unplanned  down-time events;
• Coaches , leads and supports the development of the junior field engineers;
• Prepares inputs  for quoting out-of-warranty repairs;
• Collects installed base information;
• Continues learning and development to build up hands-on service capability;
• Masters the use of service tools and equipment;
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers;

What do you need to apply?

• Technical education knowledge of electrical/mechanical engineering, application knowledge
• Some years of work experience in the industry or comparable environment.
• Experience with pump technology
• SAP experience preferred
• Knowledge of controls, remote monitoring and connectivity
• Experience driving well-defined processes within the service environment.
• Ability to participate in work with processes or projects within the service environment.

 
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