Front Line Engineer
Paco de Arcos, PT, 2770-153
As a Front Line Engineer you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Apply a broad and deep knowledge base, technical/business understanding and use independent judgement to offer quality customer service: first level technical support
What is the job about?
- Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools
- Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.
- Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;
- Identify sales opportunity from new customer and generate leads to external sales
- Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.
- Handle customer issues if and when these arise.
- Collect product knowledge and share to the team
What do you need to apply?
- Bachelor’s Degree in engineering or equivalent work experience
- Recent graduates on Engineering is a possibility
- Working experience in technical supporting or quotation related supporting
- Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues.
- Basic CRM/SAP knowledge within the related work area
- Proficient with Microsoft Office products
If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/Grundfos or youtube.com/user/grundfos
We look forward to hearing from you.