As a Back Office Engineer you will contribute to a thriving Customer Service Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technical support by delivering world class Customer Service by handling inquiries/quotations for the customers. 

You will be entitled to have 2 days/week homeoffice

What is the job about? 

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Identify and implement value-added services and enhance customer relationship.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales

What do you need to apply?

• Bachelor’s or Master’s Degree or equivalent work experience
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.

• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.

We look forward to hearing from you.