What is the job about?

As a CSSC Front Line Representative you will provide customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes. Further you will support Order Entry related support to Customers and sales teams. Also you will support managing and optimizing Customer inquiries to allow for timely completion.

Fixed term contract – deputy of maternity/parental leave.  

Your main responsibilities: 

• Commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
• Create tickets, e.g. RFI (request for information), RFQ request for quotation) and RFO (request for order) , for own processing or for forwarding to the back office.
• Create processed offers according to the description.
• Track offers according to specifications (e.g. sales guidelines).
• Follow up on Customer interactions within set SLA.
• Provide standard pricing and delivery information.
• Identify business opportunities and handover to external sales.
• Create, delete and maintain Customer contact data in the SAP CRM system.
• Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service, provide invoicing
• Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
• Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
• Assist Customers with order progression and supply chain issues.
• Handle order fulfilment tasks.
• Provide order and delivery status to Customers.
• Record Customer complaints (RFC) request for complaints and requests for Customer product returns.
• Promote digital tools towards customers using templates (GPC, My Grundfos, Extranet).
• Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.

Your background

We imagine that you have:  

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key market needs to create a successful
• Excellent written and spoken Slovak or Czech and English  and basic Polish
• Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting  relationships with both Internal and External Stakeholders.

What’s in it for you?

What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. Social-, team and sport events, training opportunities are offered.

In addition, your day-to-day benefits include:

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings 
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

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We look forward to hearing from you.