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Senior Service Sales Engineer

Application Deadline: 
Location: 

Oakville, ON, CA, L6H 6C9 Quebec, Quebec, CA, G1R 4S9

Contract Type:  Full-Time
Working hours:  40
Employment type:  Regular

Grundfos Canada is seeking a Senior Service Sales Engineer to join its Service & Solutions team.
The Senior Service Sales Engineer will be responsible for growing, managing and expanding the aftermarket/service activities and business in Canada. 

 

This position reports directly to the Head of Service Sales for North America and can be based in Ontario, preferably in Toronto or Ottawa and will be responsible for service sales in Canada with a focus on Toronto, Ottawa and Montreal.

Relocation for this position cannot be supported and qualified candidates must have authorization to work in Canada without support.

 

Why Grundfos?
At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united, powerful team, you too can drive this change no matter your role.

 

What is the job about? 
The Senior Service Sales Engineer is responsible for growing Grundfos’ service and aftermarket business in Canada according to agreed targets and:

  • Formulate and develop one service organization covering all Service Excellence processes, spare parts growth, performance contracts for all brands build on own existing facilities and Authorized service workshops and develop financial goals for service partners.  
  • Develop own service activities complying with Group and Regional Service Standards & Requirements.

Long Term Plans:

  • Responsible for implementing a strategic service growth plan for the country that supports the regional strategic planning approach and enabling the delivery of exemplary performance. 

Short Term Plans:

  • Responsible for short-term plans and budgets being created and delivered within the agreed organizational frames of reference. 
  • Developing teams of highly skilled service technicians and Service Partners and building relationships with the company’s most important customers, ensuring the company creates exceptional relationships with these key customer groups.  
  • Creating a sales and marketing plan to grow the service revenue for approval by Area Service Manager, Regional Service Director and the local General Manager. 
  • Ensuring a common price policy and cash flow for service activities and spare parts/kits in accordance with the requirements of the region and aligned with local market conditions.
  • Ensuring the right amount of spare parts stock is kept. 
  • Creating In-House service operations to maximize revenue and profits by using our own staff.
  • Using technology to add value and efficiency to our customers’ business by managing their pumps. 
  • Builds a strong partnership with Grundfos sales leaders throughout the company and facilitates collaboration between sales and service teams, consequently contributing to a positive customer experience. 

 

What do you need to apply? 
Qualified candidates will have a Bachelor’s degree in Engineering or Technical curriculum and 5-7 years of similar experience.  

  • Understand, and have connections in, the energy optimization business and federal government (this would be a strong advantage).
  • Contacts and experience working with ESCO’s (an advantage).
  • Have work experience in the building automation or HVAC field.
  • Experience managing defined processes within the service environment.
  • Possess industry experience within a business environment; experience working in a large manufacturing environment is strongly preferred.
  • Solid knowledge of the plans, processes and activities within the functional area in the service environment. 
  • Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment.
  • Ability to communicate effectively in both oral and written formats and to various levels of customer, engineering, and management audiences.
  • Excellent PC skills with above average knowledge and use of Microsoft Office application programs (Word, Excel, and PowerPoint) as well as strong aptitude for learning and applying new systems and programs.
  • Ability to travel 50%-75%, including overnights and weekends.

 

If you would like to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube.
 
We look forward to hearing from you.

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Apply now »