Application Engineer - Customer Sales & Support Centre (CSSC)  

AU - New South Wales 

We are looking for an Application Engineer to join our Customer Sales & Support Centre. In this role, you will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries.  

What is the Job all about? 

You will also provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s customer relationship. 

This role will be directly reporting to the CSSC Customer Service Manager and will be based in our office in Newington, New South Wales, AU. 

Your main responsibilities: 

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.  

• Follow up on Customer interactions within set SLA. 

• Process special orders and inquiries in coordination with the suppliers. 

• Support sales teams by handling tenders and projects, providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc. 

• Identify business opportunities and handover to external sales 

• Ensure customer master data is updated on portfolio of customers under their responsibility. 

• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available. 

• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets. 

• Support with ad hoc tasks defined by leadership.   

  Your background: 

• Associate or bachelor’s Degree or equivalent work experience (minimum of 5+ years)  

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer. 

• Knowledge of business structure, products and key market needs to create a successful Customer centric experience. 

• Demonstrate working knowledge SAP (CRM/SD). 

• Familiarity with MS Office applications. 

• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential). 

• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders. 

• Excellent written and spoken English. 

What’s in it for you?  

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 

• Development opportunities in an international environment 

• People- and value-focused organization culture 

• Social- team and sport events 

• Training opportunities