Service Engineer, Flexible location in Taiwan

What is the job about?

We’re seeking a Service Field Engineer to take charge of repair and maintenance work, ensuring customer satisfaction through professional, efficient service. In this role, you’ll be the technical lead—working independently or with ASP & SP (Authorized Service partners / Service Partners) to resolve customer requests—while also managing and executing projects focused on energy optimization and equipment replacement

Your main responsibilities

• Provide technology support to customers and colleagues.
• Execute service tasks with end-to-end optimization in mind.
• Approach service agreements as opportunities to build stronger customer relationships.
• Perform risk assessments for every task.
• Report on all matters related to Safety, Health, and Environment.
• Disassemble, inspect, troubleshoot, repair, replace parts, and reassemble pumps, pump systems, and accessories in field service.
• Advise customers on system shortcomings, prevent potential problems, and propose effective solutions.
• Support your manager by identifying and resolving service and warranty issues, consulting technical support when needed.
• Prepare clear, complete service reports (warranty claims, working hours, QIP, FAS (Failure Analysis System, etc.) and submit them on time.
• Register identified product quality issues in the system.
• Provide installation support and carry out commissioning tasks.
• Execute agreed maintenance services and SLAs under service agreements.
• Share relevant feedback with stakeholders (sales, service sales, operations), including identified leads.
• Prepare input for quoting out-of-warranty repairs.
• Collect installed base information for tracking and improvement.
• Continue learning and development to strengthen hands-on service capabilities.
• Master the use of service tools and equipment.
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers

Your background:

        We imagine that you have: 

• Background in electrical or mechanical engineering (technical education).
• At least 5 years of industry experience or in a similar environment.
• Knowledge of pump technology is a plus.
• Good English communication skills.
• PMP certification preferred.
• SAP experience preferred.
• Ability to work effectively with processes and projects in a service-focused environment.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.