Service Coordinator, Miaoli Taiwan, Onsite

What is the job about?

The Service Coordinator is responsible dealing with on-site and workshop (pump) repair/service requests from customers. Preparing service quotations/contracts with follow up. Applying good professional knowledge, builds trust with customers, employees, and contractors. Handling correspondence and other administrative matters including service contracts

Your main responsibilities

• Idensifying and assessing incoming request from a customer for service and prepare quotations
• Creation of quotation for the site job(s).
• Creation of service work orders.
• Assigning to service technician and/or service partners.
• Monitoring the service job progression till completion.
• Follow-up of invoice issues for chargeable case.
• Coordinate training courses, events, group audit, etc.
• Assist in executing departmental & organizational plans, policies, and projects
• Coordinate logistics of issuance/returns of materials for/from customers
• Provides as much administrative support as possible to colleagues regarding service issues.
• Reports matters related to Safety, Health, and Environment. Contributes to achieving HSE objectives.   

Your background:

        We imagine that you have:                          

• Completed technical training and work experience in a technical environment.
• Fluent in Mandarin and English.
• Experience in using SAP will be beneficial
• Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.
• Strong ability to influence others
• About 2 years of work experience in similar customer service setting.
• Experience with pump technology is an advantage.
• Communication in English (TOEIC score 500 or with relevant certificate)
• Hold a Diploma or bachelor’s degree.
• Has experience with various Microsoft office

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.