Service Technician

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional service delivery team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?  
Grundfos Pumps Corporation is seeking a Service Technician to join our Service Delivery team.

The Service Technician has the responsibility of delivering service products to customers. The goal is to maintain an excellent service delivery by partnering with Service Sales Engineers in growing the Service business and working to strengthen the Grundfos brand position by exceeding market expectations.

This position will report to the Service Manager and will operate out of our Allentown, PA facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Your main responsibilities:  
As a Service Technician, you will diagnose, repair, recondition, and adjust pumps and pump related equipment as required. You will complete all paperwork on the troubled equipment to which the individual is assigned.  Assists Manager and supervisors in pump service operations development and growth. You will also be responsible for processing sales leads to increase Service sales according to the overall Service strategy.

• Provide service-related technical support, technical advice and technical training to customers in the field and workshop for existing products and their applications.
• Deliver service sales leads to the Service Sales Engineers. 
• Analyzes detail in the database to report on warranty and out of warranty product returns.
• Audit Authorized Service Partners (ASP).
• Uses Grundfos computer systems for work orders and other documentation. 
• Tests, diagnoses and adjusts pumps and pump components.
• Repairs or replaces defective parts on pumps and pump components. 
• Disassembles components and properly clean parts. 
• Inspects components to ensure maximum parts are being reused to control repair costs
• Creates repair estimates and submits information to substantiate quotes and estimates.
• Provides updated drawing of any changes to manufactures specs. and/or job submittal.
• Prepares all parts requisitions, timecards, or service reports, as requested by the supervisor.  Ensures they are legible and accurate with enough detail for service accounting needs.
• Monitors job expenses versus repair estimates and ensures that the Supervisor is aware of any cost overrun, prior to the job being completed.
• Travel to equipment needing repairs as instructed.

Work conditions:

• Working in conditions where you may be subjected to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals or sewage applications.
• Conditions that would need you to crawl, kneel, climb, reach, crouch etc and lift/push/pull up to 25lbs frequently to 50lbs occasionally.

Your background 

We imagine that you have:   

• A technical certificate, trade school, or equivalent work experience in a technically related field (electrical, mechanical and controls).
• Ability to perform basic mainframe computer transaction functions and possess effective PC skills (MS Office).
• Possess practical, hands-on capability in troubleshooting, testing pumps and controls (not essential but an advantage).
• A self-starter who can work independently with minimal supervision and can manage and prioritize multiple assignments.
• Ability to understand mechanical/electrical systems. Control is a plus.
• Must interact effectively with customers, business associates, salesmen and engineers.
• Ability to communicate effectively.
• Must present a positive competent image to customers and exhibit sound judgment.
• Demonstrate ability to work in a team structure.

Personal qualities: 

• Work in a structured way and possess analytical skills.
• Excellent interpersonal and communications skills. 
• Problem solving capabilities and demonstrate integrity.
• Personal and cultural empathy.
• High level of energy, proactive and result driven self-disciplined behavior. 
• Comfortable with ambiguous, unstructured environments.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 
 
In addition, your day-to-day benefits include: 

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.  
• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days a year accrued by date of hire.
• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
• Annual bonuses, parental support, internal well-being consultants and programs.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

 
Do you want to learn more?  
If you have questions or would like to know more about this position, please contact Rosemarie Delos Santos (rosemarie@grundfos.com).
 
If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.  
 
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube.  Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.
 
Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.