Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?  

You will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice for the incoming inquiries. You will also provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization’s Customer relationship.

This role reports to the CSSC Manager. It operates on a hybrid schedule and can be based in Lenexa, Kansas, US, or in Oakville, Ontario, Canada.

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA or Canada without support.

Your main responsibilities:  

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, including providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales.
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.

Your background 

We imagine that you have:   

• Associate or bachelor’s degree or equivalent work experience (minimum of 5+ years).
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products, and key market needs to create a successful customer-centric experience.
• Experience with technical applications or equipment.
• Fundamental product and application knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Demonstrate working knowledge of SAP and another CRM software.
• Familiarity with MS Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.
• French written and spoken fluency desirable.
• The ability to operate in a hybrid function from the Lenexa, KS, US facility or the Oakville, ON, Canada facility.
• A willingness to travel up to 5% if necessary. As a result, candidates should be able to maintain valid identification.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Canada without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. 

Benefits differ from country to country, but in general day-to-day benefits include: 

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering.
• Annual bonuses, internal well-being consultants and programs, engaging team buildings.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds interesting, please send your resume and cover letter in English by clicking “Apply”. 

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube.  Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.