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Sales Coordinator- Customer Service, Domestic Building Services

Application Deadline: 
Location: 

Leighton Buzzard, GB, LU7 4TL

Contract Type:  Full-Time
Working Hours:  37
Employment Type:  Regular

Grundfos are looking for a Sales Co-ordinator to join our internal Customer Services team based at our head office in Leighton Buzzard.  In this role you will contribute to our thriving Domestic Building Services sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.   

You will provide the first level of customer contact resolution on inquiries which can be resolved quickly and provide timely and effective quotations, technical advice, and order entry related support to Customers and sales teams. 

 

The role will include the following responsibilities: 

  • Commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc. 

  • Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office. 

  • Create processed offers according to the description. 

  • Track offers according to specifications (e.g. sales guidelines). 

  • Follow up on Customer interactions within set SLA. 

  • Provide standard pricing and delivery information. 

  • Identify business opportunities and handover to external sales. 

  • Create, delete and maintain Customer contact data in the SAP CRM system. 

  • Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service. 

  • Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order. 

  • Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain. 

  • Assist Customers with order progression and supply chain issues. 

  • Handle order fulfillment tasks. 

  • Provide order and delivery status to Customers. 

  • Record Customer complaints and  

 

Could this be you? 

We anticipate that you will have previous experience within Customer Services approx. 2 years minimum, relevant administrative experience, great organizational skills and accountability with customers. 

 

  • Knowledge of business structure, products and key market needs to create a successful Customer centric experience. 

  • Demonstrate working knowledge SAP (CRM/SD) (not a requirement but would be advantageous)  

  • Familiarity with MS Office applications. 

  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders. 

  • Excellent written and spoken English 

 

Why Grundfos? 

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. 

  

Furthermore, we offer: 

  • Flexible working  

  • A wide range of employee benefits and discounts 

  • Access to health and wellbeing initiatives 

  • Access to internal training and great opportunities for individual development

  • 25 days annual leave per annum plus bank holidays 

  • Generous Flexible Benefits  Package

  • Free parking 

  

We look forward to hearing from you.  

  

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn: www.linkedin.com/company/5195 or our YouTube channel: https://www.youtube.com/watch?v=zwY54t455CU

 

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Apply now »