Sales & Customer Support
Customer Sales Support Representative
Job Description

 

Customer Sales Support Representative

📍 Kocaeli, Turkey

🧭 Reports to: CSSC Frontline Supervisor

 

 

What is the job about?              

At Grundfos, we believe that every interaction is an opportunity to create a great experience. As a Customer Sales Support Representative, you’ll be the friendly, resourceful voice helping our customers find the right solutions—whether through calls, emails, or live chats.

You'll join a supportive, collaborative team where your ideas are welcome, your growth matters, and your work drives meaningful change in a global sustainability‑focused organization.

 

What you’ll be doing:

  • Responding to general inquiries across phone, email, and live chat channels
  • Providing quick, accurate information, including quotations, product details, pricing, and delivery timelines
  • Creating and managing customer tickets in SAP CRM
  • Documenting customer needs and ensuring follow‑up aligned with service level agreements (SLAs)
  • Identifying opportunities for upselling or collaboration with sales teams
  • Supporting customers in using Grundfos digital tools (MyGrundfos, Extranet, GPC templates)
  • Recording complaints, returns requests, or logistics questions
  • Ensuring customer data is maintained accurately
  • Supporting ongoing process improvements and participating in ad‑hoc tasks

 

 

Your background:

We imagine that you have: 

 

  • 2–3 years of experience in customer service, sales support, or administration
  • Ability to follow well‑defined processes and contribute to improvements
  • Strong communication and relationship‑building skills
  • Experience with SAP CRM/SD (nice to have!)
  • Familiarity with MS Office
  • A structured, solution‑oriented mindset
  • English proficiency written & spoken
  • Basic product/application knowledge is a plus (we’ll teach you the rest!).

 

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

 

 

Do you want to learn more?

 

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. 

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

 

We look forward to hearing from you.

 

 
Information at a Glance

Job details

Workplace:  Onsite Position
Job Location:  Kocaeli, Kocaeli, Turkey
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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