Field Engineer, Surabaya Indonesia

What is the job about?

Apply a technical broad and deep knowledge base and customer understanding across functional Service area and/or units. Analysing and solving electronic and / or software-related problems in the communication between control system and pump. Applying knowledge with a technical / business insight. Responsible for the execution of the repair and maintenance work as agreed with the customer. Responsible for customer satisfaction in the assigned market, technical accountable and working -independently or together with ASP to address customer  requests in an efficient and professional manner.

Your main responsibilities:

• Makes a risk assessment for every task.
• Reports matters related to Safety, Health and Environment.
• Advises the customer about shortcomings in the total system, which can prevent problems and offer a solution to these problems.
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
• Prepares clear and complete service reports and ensure that these are submitted on time (warranty claims, working hours, Quality Improvement System (QIP), Failure Analysis System (FAS) etc.)
• Registers the identified product quality issue in the system.
• Assists in project execution – installation support, commissioning etc.
• Executes the agreed maintenance services and SLA for service agreements.
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads.
• Provides technical support to ASP upon need, in the markets served by ASPs.
• Manages complex projects execution.
• Provides input for the content of the maintenance contracts.
• Makes complex root cause analysis on unplanned down-time events.
• Coaches and supports the development of the junior field engineers
• Prepares inputs for quoting out-of-warranty repairs
• Collects installed base information
• Continues learning and development to build up hands-on service capability
• Master’s the use of service tools and equipment
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers

Your background:

We imagine that you have: 

• Technical education knowledge of electrical engineering, application knowledge
• 5-7 years of work experience in the industry or comparable environment.
• Experience with pump technology
• SAP experience preferred
• Knowledge of controls, remote monitoring and connectivity
• Experience driving well-defined processes within the service environment.
• Ability to participate in work with processes or projects within the service environment.
• Knowledge of best practices and relevant practices, systems in the service environment

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com.

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.