Service QRC Administrator

Come join a company that makes a difference here and around the world!

Peerless Pump Company, an Indianapolis based subsidiary of Grundfos, is seeking a QRC - Service Administrator to join its Indianapolis QRC Service group. 

The QRC - Service Administrator will provide administrative support for Indianapolis Service Center (QRC).  Transacts business in SAP CS module and provides customer service and order support for in process service orders.  Work will be completed in a fast paced, collaborative environment..

This position reports directly to the QRC Service Manager and will operate daily out of the Indianapolis, IN facility.  

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Why Peerless?

Peerless: having no equal; matchless, unrivaled. At Peerless, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind. Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play. We are Pioneers. We are united. We are Peerless! Join our united team!

See why our employees are Peerless: I am PEERLESS!

Work/Life Balance:

• our team enjoys regular work week,
• an outstanding benefits package with very affordable insurances,
• generous paid time off [4 weeks/year],
• an unparalleled holiday and paid shut down program

What is the job about?

Principal Duties and Responsibilities:

• Assist in successful execution of service requests in SAP CS.
• Process service orders in system – including, but not limited to, entering orders, putting stock parts on the order, issuing purchase orders, processing work orders, preparing shipping documentation, & issuing billing requests
• Communicate with customer on status of in process work and completed orders
• Scanning records in the system
• Request new part numbers 
• Create equipment numbers for new FM fire nameplate requirement 
• Serve as back-up to Service Team Members
• Other duties as assigned

What do you need to apply?

• Associates degree or equivalent experience
• SAP experience preferred
• Experience with pumps and pumping systems is preferred

 
Required Knowledge, Skills, and Abilities:

• Ability to input data, coordinate and organize activities within a department and between departments
• Ability to execute multiple projects simultaneously with the capacity to work independently
• Must exhibit excellent written and verbal communication skills
• Energetic and responsive people person and team player with the ability to work with all levels of employees
• Organized and focused with the sense of urgency to meet deadlines
• Working knowledge of computers and proficient with PC software
• Possess good problem-solving skills with limited supervision.

Peerless Pump participates in E-verify and is an Affirmative Action, Equal Opportunity Employer.  All positions subject to post offer drug screening and background checks.