Project Mgr/Project Engr - Customer Success FireConnect

Come join a company that makes a difference here and around the world!

Peerless Pump Company, an Indianapolis based subsidiary of Grundfos, is seeking a Project Mgr/Project Engr - Customer Success Specialist to join its Digital Innovations group. 

The Project Mgr/Project Engr - Customer Success Specialist will be responsible for establishing long-term strategic relationships with customers to drive Peerless FireConnect revenue growth. This position reports directly to the Senior Digital Sales Manager, takes direction from the Customer Success Manager and will operate daily out of the Indianapolis, IN facility. 

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Why Peerless?

Peerless: having no equal; matchless, unrivaled. At Peerless, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind. Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work, and play. We are Pioneers. We are united. We are Peerless! Join our united team!

See why our Employees are Peerless:  I am PEERLESS!

Work/Life Balance:

• our team enjoys regular work week,
• an outstanding benefits package with very affordable insurances,
• generous paid time off [4 weeks/year & 56hrs PTO/year],
• an unparalleled holiday and paid shut down program

What is the position about?

Manage key fulfillment and implementation activities with key customers as a Project Manager, along with internal and external stakeholder communication. Provide technical “know-how” during quoting phases, pre-construction technical meetings, and installation + commissioning.  Conduct follow up activities to drive total customer satisfaction insuring subscription renewal.

Principal Duties and Responsibilities:

• Act as a principal lead for enterprise accounts and serve as the main point of contact for order entry & fulfillment, service management, and technical support, including troubleshooting installation questions.
• Ensure value delivery, realization, and overall customer success (via KPIs) for several actively managed medium to high value accounts including User Interface QA and account setup (Commissioning)
• Responsible for key customer lifecycle stages pre-shipment, including technical support for Pre-Construction activity meetings at customer sites (virtually or in person)
• Coordinate post-sale service delivery with field operations, sales and support and other competences in the CSM team.
• Process Purchase Orders, including management of part number creation, internal work orders, logging equipment identification, gathering customer contact information, and providing confirmations to customers, sales and technicians.
• Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required to support customer requests.
• Support the development of new customer success processes and policies as needed
• Cross selling other solutions to meet customer needs.
• Timely contract renewals & contract management 
• Support of other team functions as needed

• Manage and grow revenue for multiple accounts varying in size
• Educate and provide stakeholders with documentation and support as needed
• 1st Time commission rate vs. number of repeat visits
• Able to drive renewal rates, drive adoption programs and evaluate time to value metrics
• Ability to multitask and remain organized
• Autonomous self-starter that knows when to ask for support
• Ability to establish customer centric dialogues with customers equivalent to GB 6-9
• Occasional travel 10-15% - domestic (potential international)

Education and Experience:

• Bachelor's Degree in an engineering field preferred and/or minimum 4 years key account / customer success management experience
• Fluent in English (verbal and written); in addition to being fluent (verbal and written) in local market language is required
• Experience using SAP systems (including SAP CS module) and data mining with SAP
• Account relationship and account management skills
• Stakeholder management and ability to engage with local colleagues to help solve costumer problems in the best way possible
• Experience with digital, IoT, SaaS and industrial equipment

We look forward to hearing from you.

Peerless participates in E-verify and is an Affirmative Action, Equal Opportunity Employer. All positions subject to post offer drug screening and background checks.