Field Service Engineer-Water Utility & Industry  Indianapolis (onsite/field)

Come join a team that makes a difference here and around the world!

Peerless Pump, an Indianapolis based subsidiary of Grundfos, is seeking an experienced Field Service Engineer to join its Field Service Team.

The Field Service Engineer is responsible for field service applications, system diagnostics, pump commissioning and other service related functions.   This position reports directly to the Service Director and will be based out of the Indianapolis facility.

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Why Peerless?

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

What is the job about?

Key Accountabilities:

• Provide technical expertise to end-users.
• Provide pump start up and re-commissioning service to end users and sales channel partners.
• Domestic and international travel.
• Provide system diagnostics, analysis and recommendations as required by customers.
• Develop innovative ideas for the growth of parts and service business through service related activities.
• Perform field diagnostic service such as laser alignment and vibration analysis.
• Provide in-depth support to sales for the key accounts program including the development of site survey formats, economic justifications for new equipment, etc.
• Provide technical sales support as required from time to time to key account customers.
• Understanding of all Peerless product lines and the ability to perform repair, start up, installation and removal of all product lines.
• Provide training to end users as required by contractual agreements.
• Play a key role in the development, creation and production of Service training programs.
• Provide a source of general technical and business advice and guidance, specific and general to Management team that is specific to field service.
• Provide knowledge and expert advice to Service department and co-workers.
• Maintain a professional image to reflect Peerless Pump in the best possible light.
• May be involved in sales opportunities as required by management and the sales channel.
• Undertake other duties as requested from time to time.
• Perform work, promote teamwork and communicate in conjunction with our culture and corporate standards (Safety/Environmental, Quality, Continuous Improvement, Communication, Internal Controls, etc.).
• Executes agreed maintenance services on customer pump equipment.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours).
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in shop or in a field service  

Key Success Factors

• Technical preparation prior to on-site service activities
• Ability to multitask and remain organized
• Highly developed field-based (customer facing) and phone-based technical skill sets
• High level of comfort with ambiguity; can pivot quickly during service situations
• Autonomous self-starter that knows when to ask for support
• Ability to establish customer centric dialogues with creating value for customers

Posting, Reporting, and Work Relations

Position reports to the Service Director.  Will regularly interact with external customers, internal customers, and shop floor personnel.

Your background

We imagine that you have:  

• Associates degree or Bachelor’s degree or equivalent in a technical subject *much preferred
• Technical education *preferred
• 5+ years relevant sales/commercial/technical experience considered in lieu of technical degree.
• International travel experience *much preferred
• Very strong communication skills – written and verbal.  Fluent in English (verbal and written)
• Must be able to obtain, hold and maintain a valid US Passport
• Must maintain valid drivers license
• Must be able to travel up to 75%, including internationally

Competencies

• Computer literacy essential on all normal Office applications.
• Understanding of Peerless business systems.
• Product knowledge and experience with hydraulics and pumping systems to a very high level are also required.
• This position requires the incumbent to stand for extended periods, frequently grasp tools, stoop, crouch, twist, reach, push/pull, stand, and walk when performing duties. 
• Specific vision abilities include close, distance and peripheral vision.
• Ability to lift up to 50 pounds.
• Able to work in a non-climate controlled shop or in a field environment.

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

What’s in it for you?

What are your goals? Here at Peerless it’s our mission to enable you develop and fulfil your aspirations, both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

In addition, your day-to-day benefits as a regular, full-time employee include:

• 5 paid holidays;
• paid time off for volunteering;
• up to 20 paid vacation days a year accrued by date of hire.
• Competitive medical, dental, and vision plans; 401(k)-match program.
• Annual bonuses, parental support, engaging team buildings.  
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more? 

If you have questions or would like to know more about this position, please contact Recruiter at bhummel@peerlesspump.com

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”. 

We look forward to hearing from you.

If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless.  I am PEERLESS!

Peerless participates in E-verify and is an Affirmative Action, Equal Opportunity Employer.  All positions subject to post offer drug screening and background checks.

Peerless needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Peerless and Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply.  Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.