Are you a resourceful problem-solver who thrives on coordinating customer projects from order to delivery? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

Founded in 1923, Peerless Pump Company (a Grundfos subsidiary) is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

As our new Client Service Specialist, you will be liaising between customers and production, for custom-made pump solutions in the water utility and industry sectors. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the customer service team, you'll create impact by coordinating end-to-end order fulfillment for made to order pump solutions that keep critical water infrastructure running reliably.

Your main responsibilities are to:

• Act as the single point of contact for assigned accounts, managing all customer quotes, orders, and project timelines from purchase order through delivery.
• Develop delivery schedules for custom-made pump projects, balancing customer requirements with operational capacity and business objectives.
• Collaborate cross-functionally with Purchasing, Operations, Engineering, and Warranty teams to resolve complex customer inquiries and escalated issues.
• Provide lead time quotes, technical order documentation, and status reports to customers throughout the order life cycle.
• Coordinate customer change orders and logistics requirements, including authorizing RMAs for returned materials.
• Proactively identify opportunities for improved service delivery and recommend process improvements that impact business operations.

What makes you a great fit

Above all, you are a proactive, resourceful coordinator with customer service experience, strong interpersonal skills, and the ability to communicate technical information clearly to both customers and production teams. We would also imagine that you have:

• Experience in customer service or order management roles requiring project coordination across multiple stakeholders.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Strong problem-solving skills with demonstrated ability to work independently and exercise sound judgment on when to escalate.
• Proficiency in Microsoft Office (Outlook, Excel) and comfort with ERP systems.

It is a plus if you also have:

• Pump industry knowledge or experience with made-to-order / custom manufacturing environments.
• Experience with SAP ERP, CRM, or Business Warehouse.
• Vocational certificate, Associate's degree, or equivalent experience, preferably in an engineering discipline.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

The salary range for this position is $50,000 - $73,075. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc.

Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Indianapolis, IN.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact hrservices@grundfos.com. We are committed to providing a fair and accessible hiring process.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com