About the Role
As a Service Engineer at Grundfos, you will deliver high-quality after-sales technical support for pumping systems and solutions across Hong Kong and surrounding regions. You will play a key role in troubleshooting, commissioning, and supporting customers and service partners, ensuring strong customer satisfaction and operational excellence.
Hongkong Office:Unit B1-B5, 19/F, NCB Innovation Centre, 888 Lai Chi Kok Road, Lai Chi Kok, Kowloon, Hong Kong
Key Responsibilities
• Provide professional after-sales technical support for pumps and pumping systems
• Troubleshoot mechanical, electrical, and control system issues, and deliver practical solutions
• Support service partners to ensure efficient and high-quality on-site service execution
• Conduct installation support, commissioning, and technical training when required
• Prepare and submit clear and timely service reports
• Handle warranty claims and register cases in internal systems (FAS, QIP)
• Accurately record service activities and working hours in SAP
• Build strong relationships with customers as a trusted service advisor
• Collect installed base data and identify service/business opportunities
• Ensure compliance with Safety, Health, and Environment (SHE) standards
Requirements
• Bachelor’s degree in Mechanical / Electrical / Electronic Engineering or related discipline
• Minimum5+ years of experience in service engineering, maintenance, or industrial environment
• Hands-on experience in:
• Pumps / rotating equipment (preferred)
• Electrical or control panels
• Strong troubleshooting and problem-solving skills
• Customer-oriented mindset with good communication skills
• Language: English (mandatory) Cantonese (strongly preferred) Mandarin (a plus)
Preferred (Nice to Have)
• Experience in HVAC / water systems / industrial equipment
• Familiar with PLC / control systems / VFD
• Experience working with service partners or contractors
What We Offer
• Structured technical training and global knowledge-sharing platform
• Career development opportunities within service, technical specialist, or commercial roles
• Exposure to advanced pumping and digital solutions
• International company culture
Do you want to learn more?
If this job sounds appealing, please send your resume by clicking “Apply”.
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We look forward to hearing from you.