Service
Service Engineer
Job Description

Service Engineer

What is the Job about

As a Service engineer, you will apply broad expert technical knowledge and after-sales service to the regional market for Grundfos supplied services and solutions. Responsible for maintaining and developing service programs for products and troubleshooting methodology for new and existing products. Demonstrates high degree of understanding of customer needs.

 

Your main responsibilities

  • Provide after-sales service technical expertise.
  • Troubleshoot pumps and pumping systems and provide practical technical solutions and assistance to customers and business partners.
  • Troubleshoot for control system and digital issue
  • Provide technical support to service partners to ensure on-site service execution with high efficiency.
  • Prepare clear and complete service reports and ensure that these are submitted on time.
  • Process warranty claim and report warranty case in FAS, and register identified product quality issue in QIP
  • Register service work hours in SAP timely in accordance with actual service conducted
  • Assist in project execution – installation support, commissioning, training etc.
  • To be a trusted service advisor, taking care of customers of responsible area to ensure customer satisfaction.
  • Collect installed base information, identify business leads and hand over to service sales team
  • Other assignments per line manager’s request
  • Report matters related to Safety, Health and Environment

Your background

  • Bachelor’s degree or above in mechanical or electrical/electronic field
  • Possess industry experience within a business environment; at least two years’ experience working in a large manufacturing environment is strongly preferred.
  • Used to solve technical problems
  • Experienced with electric or control panels maintenance     
  • Fluency in oral, listening, and written in English
  • Good communication skills
  • Can-do attitude
  • Initiative study consciousness and learning ability
  • Positive self-confidence and ability to deal with pressure
  • Deciding and Initiating Action
  • Working with people and team player
  • Persuading and influencing
  • Learning and Researching
Information at a Glance

Job details

Workplace:  Onsite Position
Job Location:  Hong Kong, Hong Kong, Hong Kong
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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