Service
Service Engineer
Job Description

About the Role

As a Service Engineer at Grundfos, you will deliver high-quality after-sales technical support for pumping systems and solutions across Hong Kong and surrounding regions. You will play a key role in troubleshooting, commissioning, and supporting customers and service partners, ensuring strong customer satisfaction and operational excellence.

Hongkong Office：Unit B1-B5, 19/F, NCB Innovation Centre, 888 Lai Chi Kok Road, Lai Chi Kok, Kowloon, Hong Kong 

Key Responsibilities
    •    Provide professional after-sales technical support for pumps and pumping systems
    •    Troubleshoot mechanical, electrical, and control system issues, and deliver practical solutions
    •    Support service partners to ensure efficient and high-quality on-site service execution
    •    Conduct installation support, commissioning, and technical training when required
    •    Prepare and submit clear and timely service reports
    •    Handle warranty claims and register cases in internal systems (FAS, QIP)
    •    Accurately record service activities and working hours in SAP
    •    Build strong relationships with customers as a trusted service advisor
    •    Collect installed base data and identify service/business opportunities
    •    Ensure compliance with Safety, Health, and Environment (SHE) standards

Requirements
    •    Bachelor’s degree in Mechanical / Electrical / Electronic Engineering or related discipline
    •    Minimum5+ years of experience in service engineering, maintenance, or industrial environment
    •    Hands-on experience in:
    •    Pumps / rotating equipment (preferred)
    •    Electrical or control panels
    •    Strong troubleshooting and problem-solving skills
    •    Customer-oriented mindset with good communication skills
    •    Language： English (mandatory)  Cantonese (strongly preferred) Mandarin (a plus)

Preferred (Nice to Have)
    •    Experience in HVAC / water systems / industrial equipment
    •    Familiar with PLC / control systems / VFD
    •    Experience working with service partners or contractors

What We Offer
    •    Structured technical training and global knowledge-sharing platform
    •    Career development opportunities within service, technical specialist, or commercial roles
    •    Exposure to advanced pumping and digital solutions
    •    International company culture

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.
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We look forward to hearing from you.
Information at a Glance

Job details

Workplace:  Onsite Position
Job Location:  Hong Kong, Hong Kong, Hong Kong
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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