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Senior Service Sales Engineer

Application Deadline: 

Hayward, CA, US, 94545

Contract Type:  Full-Time
Working Hours:  40
Employment Type:  Regular

Grundfos is seeking an experienced Senior Service Sales Engineer to join its Services & Solutions team. The Senior Service Sales Engineer will be responsible to generate and increase Grundfos’ awareness of the Grundfos aftermarket business to increase market share; sell and preserve long term service agreements, and report specific business, market, and industry information. The Senior Service Sales Engineer will also establish and build strong relationships with target decision makers and serve as a value-added resource. The Senior Service Sales Engineer will collaborate with Sales and Service groups on a regular basis. This position reports directly to the Director of Service Sales and will operate on a hybrid schedule out of our Hayward, CA facility and will be responsible for W USA region including CA. 


What is the job about? 


  • Responsible to lead the service & aftermarket sales process for their focused customers, markets, products, or industry and are directly measured on the growth their focused areas experience while focusing on fulfilling sales quota, marketing goals and profit objectives.
  • Call on customers within assigned geographical area to increase awareness of Grundfos aftermarket business, service, and pump repairs, increase service agreements, Digital service (GUC & GMH) and promote acceptance of the company’s products and services. Maintain collaborative relationships with sales and service delivery teammates. 
  • Prepare quotations and negotiates pricing with customers on a project-by-project basis, in accordance with Company guidelines.
  • Promotes the image of the Company, its products and services and demonstrates and instructs in their uses.
  • Performs troubleshooting and emergency call outs as may be required; assists with equipment start up and training as may be necessary.
  • Responsible for selection of equipment without written specifications and submitting sales forecasts supported by market trends, competition, etc., and provides follow-up information on quoted jobs as outlined by the Service Director. 
  • Stays abreast of the service industry trends, evolutions and applications. Keeps Management informed of competitive conditions and makes recommendations on product changes, additions, or new products with major potential.
  • Perform all work in compliance with company policies, procedures, legislation, regulations and direction and identify non-compliance situations for resolution.
  • Comply with all health and safety initiatives to ensure the Company remains a safe workplace. 


What do you need to apply? 


Qualified candidates will possess a Bachelor’s Degree in Mechanical, Civil or Industrial Engineering or other technical degree required, or a combination of training, education, and experience. Additionally, have a minimum of 5-7 years of sales/engineering experience in an aftermarket business environment is preferred.   


  • Proven experience and success in sales of products and services within the water, wastewater, industrial, and building services industry including centrifugal and vertical turbine pumps and other rotating equipment.
  • Strong knowledge of pumps, pump hydraulics, pump systems, controls or rotating equipment and all aspects of operation, installation, and maintenance.
  • Ability to work with detailed specifications and industry standards. 
  • Ability to manage multiple, divergent priories, and work independently with a high degree of accuracy to meet customer requirements and priories in a fast-paced environment. 
  • Ability to foster collaboration, accountability, and customer-centricity.  Superior telephone skills and strong written and verbal English language communication skills to receive and give information and make presentations 
  • Strong customer service focus, sense of urgency to meet or exceed customer expectations, and achieve daily commitments 
  • Ability to present a positive, competent image to customers, problem solve and apply sound judgment and discretion. 
  • Highly organized and focused on meeting goals and objectives, manage multiple priories, and capable of working independently with a high degree of accuracy. 
  • Proficiency in the use of ERP systems, Microsoft Office products, and product sizing software. 
  • Must be able to travel up to 50% if necessary. Fleet vehicle provided. Thus, candidates should be able to maintain valid identification.


If you would like to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube
We look forward to hearing from you!

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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